Field Auto Damage Appraiser — Remote, NY

Allstate Northern Ireland Limited; Buffalo (NY); On-site; USD 60,000 - 117,700; Full time

Benefits offered by this job

Company car

Job summary

Allstate Northern Ireland Limited is seeking a Field Auto Appraiser in Buffalo, NY. The role involves on-site and virtual inspections, writing detailed estimates, and guiding customers through repair or total loss processes.

You will collaborate with body shops and service providers, using CCC/Mitchell estimating tools, while delivering a fast-paced, hands-on claims experience. Travel and license requirements apply.

Qualifications

• 3-5 years' experience in auto collision estimating using CCC or Mitchell.
• High School Diploma or GED.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.

Responsibilities

• The Customer Service Expert – you’ll care, empower, and restore, communicating clearly with the customer.
• The Investigator – you’ll investigate casualty claims by reviewing damage and policies.
• The Effective Communicator – you’ll discuss claim progress via calls, emails, or video chat.
• The Negotiator – you’ll evaluate and negotiate settlements with customers and vendors.
• The Problem Solver – you’ll use tools like estimation software and settlement platforms.
• The Recorder – you’ll document cases accurately and maintain organized records in the claims system.

Skills

Auto collision estimating

CCC ONE

Mitchell Estimating

Audatex Estimating

Appraisal Reviews

Negotiation

Writing

Automotive repair

Education

High School Diploma or GED

Tools

CCC ONE

Mitchell Estimating

Audatex Estimating

Job description

Allstate Northern Ireland Limited is seeking a Field Auto Appraiser in Buffalo, NY. The role involves on-site and virtual inspections, writing detailed estimates, and guiding customers through repair or total loss processes.

You will collaborate with body shops and service providers, using CCC/Mitchell estimating tools, while delivering a fast-paced, hands-on claims experience. Travel and license requirements apply.