Field Auto Damage Appraiser: Estimator & Claims Partner

Allstate Insurance Co.; New York (NY); Hybrid; USD 54,000 - 118,000; Full time

Benefits offered by this job

Company car

Mileage reimbursement for business use

Medical, dental, and vision coverage

Job summary

The Allstate Insurance Co. in Brooklyn, NY, is seeking a Field Auto Damage Appraiser. This field-based role involves writing estimates, assessing damage on-site or via virtual inspections, and guiding customers through the repair or total-loss process.

You will collaborate with body shops and service providers, exercise strong attention to detail, and communicate clearly with customers to ensure fast, fair claims outcomes. A valid driver's license and willingness to travel are required.

Qualifications

• 3-5 years' experience in auto collision estimating using CCC or Mitchell.
• High School Diploma or GED.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.

Responsibilities

• Lead with empathy, care for customers, and restore claims with clear communication.
• Independently investigate claims by reviewing damage and interpreting policies.
• Communicate with customers via phone, email, and video to guide the claims process.
• Evaluate and negotiate settlements with customers, vendors, and third parties.
• Document claims accurately in the claims system with attention to detail.

Skills

Auto Body Repair

Auto Body Shop Management

Auto Body Work

Auto Collision Repair

Automotive Body Repair

Automotive Body Structure

Automotive Repair

Bodywork

CCC ONE

Motor Vehicle Repairs

Negotiation

Vehicle Repairs

Education

High School Diploma or GED

Job description

The Allstate Insurance Co. in Brooklyn, NY, is seeking a Field Auto Damage Appraiser. This field-based role involves writing estimates, assessing damage on-site or via virtual inspections, and guiding customers through the repair or total-loss process.

You will collaborate with body shops and service providers, exercise strong attention to detail, and communicate clearly with customers to ensure fast, fair claims outcomes. A valid driver's license and willingness to travel are required.