Field Auto Claims Adjuster: Customer Champion & Negotiator

Progressive; Watsonville (CA); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision insurance

Paid time off

Job summary

Progressive is seeking an auto damage claims adjuster to serve as the main contact with customers and guide the repair process from start to finish. You will independently manage your own inventory, negotiate with body shops, and assess liability while ensuring excellent customer service.

This field role includes a company car and regionally diverse driving within Santa Cruz, Watsonville, Scotts Valley, Salinas, and Monterey areas; occasional office reporting may be required.

Qualifications

• Minimum four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• OR Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• OR Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Education

Associate's degree

Bachelor's degree

Job description

Progressive is seeking an auto damage claims adjuster to serve as the main contact with customers and guide the repair process from start to finish. You will independently manage your own inventory, negotiate with body shops, and assess liability while ensuring excellent customer service.

This field role includes a company car and regionally diverse driving within Santa Cruz, Watsonville, Scotts Valley, Salinas, and Monterey areas; occasional office reporting may be required.