ITS Field Technician — Travel Heavy; Training & Support

Wavetronix; Springfield (MA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Company-provided vehicle

Medical, dental, vision insurance

401(k) with company match

Health Savings Account (HSA) with 2:1

Ongoing training and development

Zusammenfassung

Wavetronix is seeking a Field Service Technician to support customers across New England, handling installation, setup, and training of core products. The role requires frequent travel (about 60%) and a strong customer-service approach to ensure successful deployments and ongoing satisfaction.

You will diagnose issues, guide on-site and remote support, and collaborate with teams to deliver reliable ITS solutions.

Qualifikationen

• Field visits and on-site support experience.
• Installation and configuration of Wavetronix products.
• Basic networking knowledge.
• Willingness to travel up to 60% for customer support.

Aufgaben

• Provide service and customer support during field visits and phone support.
• Manage on-site installation/configuration of products.
• Diagnose errors or technical problems and determine proper solutions.
• Provide technical training on products as needed in field or office.
• Build positive relationships with customers.
• Document processes and produce timely and detailed trip reports.
• Keep track of current projects and support cases in CRM.

Kenntnisse

Field service

Customer service

Installation & config

Networking basics

Travel willingness

Ausbildung

Technical degree or ITS certification

Tools

CRM software

Mobile tools/apps

Jobbeschreibung

Wavetronix is seeking a Field Service Technician to support customers across New England, handling installation, setup, and training of core products. The role requires frequent travel (about 60%) and a strong customer-service approach to ensure successful deployments and ongoing satisfaction.

You will diagnose issues, guide on-site and remote support, and collaborate with teams to deliver reliable ITS solutions.