Field Applications Engineer - Training, Installations & Support

TSI Incorporated; Dallas (TX); In loco; USD 95.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) with company match

Paid time off

Professional development opportunities

Descrizione del lavoro

TSI Incorporated in Dallas, TX is seeking a Field Applications Specialist to install hardware and software, train customers, and support field start-ups across projects. The role involves on-site and virtual support to ensure successful deployments.

You will travel up to 50% to customer sites, provide technical support, assist with proposals, and document field feedback to improve products and services.

Competenze

• Associate's degree in Business, Marketing, Engineering, or related field.
• 3+ years experience providing technical and application support to customers, sales, and/or channel partners in the field.
• Project management experience coordinating with customers, contractors, sales, and engineering.
• Ability to read schematics, drawings, and manuals.

Mansioni

• Provide on-site installation of hardware and software to support projects.
• Develop and conduct product training on-site and using virtual tools (Webinars).
• Attend customer site project meetings.
• Assist in writing and executing validation protocols and commissioning systems.
• Assist Sales team with system proposals and quotations.
• Support project installations validation and commissioning on-site and remotely.
• Support Sales team and customers with pre- and post-sales support via phone, email, and on-site visits.
• Provide technical support to customers, regarding products and technologies.

Conoscenze

Project management

Technical support

Reading schematics

Formazione

Associate's degree in Business, Marketing, Engineering, or related field

Bachelor's degree in Business, Marketing, Engineering, or related field

Strumenti

CRM software

SQL databases

Descrizione del lavoro

TSI Incorporated in Dallas, TX is seeking a Field Applications Specialist to install hardware and software, train customers, and support field start-ups across projects. The role involves on-site and virtual support to ensure successful deployments.

You will travel up to 50% to customer sites, provide technical support, assist with proposals, and document field feedback to improve products and services.