Field Applications Specialist - Training & Commissioning

TSI Incorporated; Phoenix (AZ); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401(k) retirement plan with company 
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Paid time off and holidays

Professional development opportunities

Job summary

TSI Incorporated is seeking a Field Applications Specialist to install hardware and software on customer sites, train users, and support field project start-ups and commissioning. This role includes on-site and virtual support, feedback collection, and collaboration with sales and engineering teams.

The ideal candidate has an Associate’s degree and at least 3 years of technical customer support experience, with strong problem-solving and schematics-reading skills.

Qualifications

• Associate's degree in Business, Marketing, Engineering, or related field is required.
• 3+ years of experience providing technical and application support to customers, sales, or channel partners in the field.
• Project management experience working with customers, contractors, sales, and engineering.
• Ability to read schematics, drawings, and manuals.

Responsibilities

• Provide on-site installation of hardware and software to support projects.
• Develop and conduct product training on-site and via webinars.
• Attend customer site project meetings.
• Assist in writing and executing validation protocols and commissioning systems.
• Assist Sales team with system proposals and quotations.
• Support project installations validation and commissioning on-site and remotely.
• Provide pre- and post-sales support via phone, email, and on-site visits.
• Provide technical support to customers regarding products and technologies.
• Troubleshoot hardware and software issues with monitoring systems.
• Organize and conduct in-house technical workshops.
• Present information to diverse audiences.
• Use CRM tools to track and document projects.

Skills

Technical support

Project management

Reading schematics

Customer engagement

Education

Associate's degree in Business/Marketing/Engineering

Bachelor's degree in Business/Marketing/Engineering

Tools

MS SQL

PostgreSQL

Job description

TSI Incorporated is seeking a Field Applications Specialist to install hardware and software on customer sites, train users, and support field project start-ups and commissioning. This role includes on-site and virtual support, feedback collection, and collaboration with sales and engineering teams.

The ideal candidate has an Associate’s degree and at least 3 years of technical customer support experience, with strong problem-solving and schematics-reading skills.