Field Applications Specialist

TSI, Inc.; San Francisco (CA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan: 401(k)

Paid Time Off

Other Benefits: Life insurance, EAP, &

Job summary

TSI is a global leader providing critical systems to protect people, products and the environment. We design particle counters and environmental sensors for cleanrooms, pharma, semiconductor, and research customers.

We are seeking a Field Applications Specialist to install equipment, train users, and support field start-ups. You will document field feedback, work on-site and remotely, and collaborate with sales and engineering.

Qualifications

• Associate’s degree in Business, Marketing, Engineering, or related field.
• 3+ years experience providing technical and application support to customers, sales, and/or channel partners.
• Project management experience with customers, contractors, sales, and engineering.
• Ability to read schematics, drawings, and manuals.

Responsibilities

• Provide on-site installation of hardware and software for projects.
• Develop and conduct product training on-site and using webinars.
• Attend customer site project meetings.
• Assist in writing and executing validation protocols and commissioning systems.
• Assist Sales team with system proposals and quotations.
• Support project installations validation and commissioning on-site and remotely.
• Support Sales team and customers with pre- and post-sales support via phone, email, and on-site visits.
• Provide technical support to customers, regarding products and technologies.
• Troubleshoot hardware and software issues with monitoring systems.
• Organize and conduct in-house technical workshops.
• Present information to an audience with a variety of backgrounds and experiences.
• Use CRM tools to track and document projects.
• Complete other assignments and special projects, as requested

Skills

Project management

Technical support

Customer service

Reading schematics

Education

Associate’s degree in Business, Marketing, Engineering, or related field

Bachelor’s degree in Business, Marketing, Engineering, or related field

Tools

CRM software

MS SQL/PostgreSQL

Job description

Who Are We?
Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

Field Applications Specialist at TSI
TSI is a global leader in providing critical systems and solutions to protect people, products and the environment, providing specialized particle counters for classifying and monitoring cleanrooms. TSI also pairs its particle counters with additional environmental sensors to create complete environmental monitoring solutions.

We are growing and looking for a Field Applications Specialist to join our team. This role installs equipment, conducts product training, and supports field project start-ups/commissioning. Support will be on-site and virtual, as needed. This role also provides and documents feedback from the field on products, services, and installation issues.

What Will You Do?

In order to grow and build a successful career with TSI, you will:

• Provide on-site installation of hardware and software to support projects
• Develop and conduct product training on-site and using virtual tools (Webinars)
• Attend customer site project meetings
• Assist in writing and executing validation protocols and commissioning systems
• Assist Sales team with system proposals and quotations
• Support project installations validation and commissioning on-site and remotely
• Support Sales team and customers with pre- and post-sales support via phone, email, and on-site visits
• Provide technical support to customers, regarding products and technologies
• Troubleshoot hardware and software issues with monitoring systems
• Organize and conduct in-house technical workshops
• Present information to an audience with a variety of backgrounds and experiences
• Use CRM tools to track and document projects
• Complete other assignments and special projects, as requested

What Do You Need?

Required

• Associate’s degree in Business, Marketing, Engineering, or related field
• 3+ years experience providing technical and application support to customers, sales, and/or channel partners in the field
• Project management experience working with customers, contractors, sales, and engineering
• Ability to read schematics, drawings, and manuals, as required

Desired

• Bachelor’s degree in Business, Marketing, Engineering, or related field
• Cleanroom manufacturing, instrumentation engineering, or HVAC industry experience
• Ethernet Network knowledge
• Experience performing system commissioning and/or validation activities
• Microsoft operating systems experience
• SQL database experience, such as MS SQL, PostgreSQL
• Knowledge of FDA and EU GMP requirements for pharmaceutical manufacturing
• Ability to troubleshoot complex issues

• *Travel required up to 50% to customer sites, including international

What Can We Give You?

At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day : We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.

Pay & Benefits:

Competitive market salary from $95,000 - $110,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

*Pay amount does not guarantee employment for any particular period of time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability