Field Applications Engineer – Installations & Training

TSI, Inc.; San Francisco (CA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan: 401(k)

Paid Time Off

Other Benefits: Life insurance, EAP, &

Job summary

TSI is a global leader providing critical systems to protect people, products and the environment. We design particle counters and environmental sensors for cleanrooms, pharma, semiconductor, and research customers.

We are seeking a Field Applications Specialist to install equipment, train users, and support field start-ups. You will document field feedback, work on-site and remotely, and collaborate with sales and engineering.

Qualifications

• Associate’s degree in Business, Marketing, Engineering, or related field.
• 3+ years experience providing technical and application support to customers, sales, and/or channel partners.
• Project management experience with customers, contractors, sales, and engineering.
• Ability to read schematics, drawings, and manuals.

Responsibilities

• Provide on-site installation of hardware and software for projects.
• Develop and conduct product training on-site and using webinars.
• Attend customer site project meetings.
• Assist in writing and executing validation protocols and commissioning systems.
• Assist Sales team with system proposals and quotations.
• Support project installations validation and commissioning on-site and remotely.
• Support Sales team and customers with pre- and post-sales support via phone, email, and on-site visits.
• Provide technical support to customers, regarding products and technologies.
• Troubleshoot hardware and software issues with monitoring systems.
• Organize and conduct in-house technical workshops.
• Present information to an audience with a variety of backgrounds and experiences.
• Use CRM tools to track and document projects.
• Complete other assignments and special projects, as requested

Skills

Project management

Technical support

Customer service

Reading schematics

Education

Associate’s degree in Business, Marketing, Engineering, or related field

Bachelor’s degree in Business, Marketing, Engineering, or related field

Tools

CRM software

MS SQL/PostgreSQL

Job description

TSI is a global leader providing critical systems to protect people, products and the environment. We design particle counters and environmental sensors for cleanrooms, pharma, semiconductor, and research customers.

We are seeking a Field Applications Specialist to install equipment, train users, and support field start-ups. You will document field feedback, work on-site and remotely, and collaborate with sales and engineering.