Field Applications Specialist

TSI Incorporated; United States; Remote; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Life insurance

Employee assistance program (EAP)

Professional development opportunities

Job summary

TSI Incorporated is seeking a Field Applications Specialist to install hardware and software, conduct product training, and support field start-ups and commissioning. On-site and virtual support will be provided as needed, with travel up to 50% including international assignments.

You will assist the Sales team with proposals, document validation protocols, troubleshoot monitoring systems, and provide pre- and post-sales support via phone, email, and on-site visits.

Qualifications

• Associate’s or Bachelor's degree in a related field or equivalent.

Responsibilities

• Provide on-site installation of hardware and software to support projects
• Develop and conduct product training on-site and using virtual tools (Webinars)
• Attend customer site project meetings
• Assist in writing and executing validation protocols and commissioning systems
• Assist Sales team with system proposals and quotations
• Support project installations validation and commissioning on-site and remotely
• Support Sales team and customers with pre- and post-sales support via phone, email, and on-site visits
• Provide technical support to customers, regarding products and technologies
• Troubleshoot hardware and software issues with monitoring systems
• Organize and conduct in-house technical workshops
• Present information to an audience with a variety of backgrounds and experiences
• Use CRM tools to track and document projects
• Complete other assignments and special projects, as requested

Skills

Project management

Technical troubleshooting

Reading schematics/drawings

Customer communication

SQL database experience

Education

Bachelor's degree

Associate’s degree

Tools

MS SQL

PostgreSQL

CRM systems

Job description

Field Applications Specialist

Location:

Shoreview, MN, US, 55126 San Francisco, CA, US Los Angeles, CA, US Denver, CO, US Dallas, TX, US Phoenix, AZ, US

Who Are We?

Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

Field Applications Specialist at TSI

TSI is a global leader in providing critical systems and solutions to protect people, products and the environment, providing specialized particle counters for classifying and monitoring cleanrooms. TSI also pairs its particle counters with additional environmental sensors to create complete environmental monitoring solutions.

We are growing and looking for a Field Applications Specialist to join our team. This role installs equipment, conducts product training, and supports field project start-ups/commissioning. Support will be on-site and virtual, as needed. This role also provides and documents feedback from the field on products, services, and installation issues.

What Will You Do?

• Provide on-site installation of hardware and software to support projects
• Develop and conduct product training on-site and using virtual tools (Webinars)
• Attend customer site project meetings
• Assist in writing and executing validation protocols and commissioning systems
• Assist Sales team with system proposals and quotations
• Support project installations validation and commissioning on-site and remotely
• Support Sales team and customers with pre- and post-sales support via phone, email, and on-site visits
• Provide technical support to customers, regarding products and technologies
• Troubleshoot hardware and software issues with monitoring systems
• Organize and conduct in-house technical workshops
• Present information to an audience with a variety of backgrounds and experiences
• Use CRM tools to track and document projects
• Complete other assignments and special projects, as requested

What Do You Need?

Required

• Associate’s degree in Business, Marketing, Engineering, or related field
• 3+ years experience providing technical and application support to customers, sales, and/or channel partners in the field
• Project management experience working with customers, contractors, sales, and engineering
• Ability to read schematics, drawings, and manuals, as required
• Bachelor’s degree in Business, Marketing, Engineering, or related field
• Cleanroom manufacturing, instrumentation engineering, or HVAC industry experience
• Ethernet Network knowledge
• Experience performing system commissioning and/or validation activities
• SQL database experience, such as MS SQL, PostgreSQL
• Knowledge of FDA and EU GMP requirements for pharmaceutical manufacturing
• Ability to troubleshoot complex issues

*Travel required up to 50% to customer sites, including international

What Can We Give You?

At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day

We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.

Competitive market salary from $95,000 - $110,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

*Pay amount does not guarantee employment for any particular period of time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.

Job Segment:

Pharmaceutical, Pharmaceutical Sales, CRM, Database, SQL, Science, Sales, Technology