Field Applications Engineer, IoT & Telematics Support

Queclink Wireless Solutions; Temecula (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Queclink Wireless Solutions is seeking a Technical Support Engineer to join our U.S. Field Applications team in Temecula, CA.

You will support deployment, configuration, troubleshooting, and optimization of telematics and networking solutions for customers and partners. Ideal candidates have ~2+ years in technical support or field applications engineering, strong TCP/IP knowledge, and the ability to communicate technical concepts to diverse audiences.

Qualifications

• Bachelor's degree in engineering, telecommunications, CS, IT or related field.
• Minimum 2 years in technical support, field applications engineering, networking or IoT.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of TCP/IP, DHCP, VPNs, routers, cellular communications.
• Experience with hardware, software, or connected devices.
• Excellent verbal and written communication; strong customer-service mindset.

Responsibilities

• Provide technical support for Queclink hardware and telematics solutions.
• Troubleshoot hardware, firmware, connectivity, and configuration issues.
• Replicate customer environments and perform testing to identify issues.
• Serve as liaison between customers, Sales, Product Management and Engineering.
• Assist with product setup, configuration, and deployment best practices.
• Support proof-of-concept projects and customer onboarding activities.
• Document troubleshooting steps and technical knowledge for internal use.
• Conduct customer training sessions and product demonstrations as needed.
• Provide feedback to improve product performance and customer experience.
• Travel occasionally to customer sites and events as required.

Skills

Troubleshooting

Networking fundamentals

Customer service

Communication

Time management

IoT familiarity

Education

Bachelor's degree in Engineering/CS/Telecommunications/IT

Tools

CCNA / CompTIA Network+

Job description

Queclink Wireless Solutions is seeking a Technical Support Engineer to join our U.S. Field Applications team in Temecula, CA.

You will support deployment, configuration, troubleshooting, and optimization of telematics and networking solutions for customers and partners. Ideal candidates have ~2+ years in technical support or field applications engineering, strong TCP/IP knowledge, and the ability to communicate technical concepts to diverse audiences.