Field Applications Specialist

TSI Incorporated; Phoenix (AZ); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401(k) retirement plan with company 
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Paid time off and holidays

Professional development opportunities

Job summary

TSI Incorporated is seeking a Field Applications Specialist to install hardware and software on customer sites, train users, and support field project start-ups and commissioning. This role includes on-site and virtual support, feedback collection, and collaboration with sales and engineering teams.

The ideal candidate has an Associate’s degree and at least 3 years of technical customer support experience, with strong problem-solving and schematics-reading skills.

Qualifications

• Associate's degree in Business, Marketing, Engineering, or related field is required.
• 3+ years of experience providing technical and application support to customers, sales, or channel partners in the field.
• Project management experience working with customers, contractors, sales, and engineering.
• Ability to read schematics, drawings, and manuals.

Responsibilities

• Provide on-site installation of hardware and software to support projects.
• Develop and conduct product training on-site and via webinars.
• Attend customer site project meetings.
• Assist in writing and executing validation protocols and commissioning systems.
• Assist Sales team with system proposals and quotations.
• Support project installations validation and commissioning on-site and remotely.
• Provide pre- and post-sales support via phone, email, and on-site visits.
• Provide technical support to customers regarding products and technologies.
• Troubleshoot hardware and software issues with monitoring systems.
• Organize and conduct in-house technical workshops.
• Present information to diverse audiences.
• Use CRM tools to track and document projects.

Skills

Technical support

Project management

Reading schematics

Customer engagement

Education

Associate's degree in Business/Marketing/Engineering

Bachelor's degree in Business/Marketing/Engineering

Tools

MS SQL

PostgreSQL

Job description

Who Are We?

Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

Who Are We?

Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

Field Applications Specialist at TSI

TSI is a global leader in providing critical systems and solutions to protect people, products and the environment, providing specialized particle counters for classifying and monitoring cleanrooms. TSI also pairs its particle counters with additional environmental sensors to create complete environmental monitoring solutions. We are growing and looking for a Field Applications Specialist to join our team. This role installs equipment, conducts product training, and supports field project start-ups/commissioning. Support will be on-site and virtual, as needed. This role also provides and documents feedback from the field on products, services, and installation issues.

What Will You Do?

In order to grow and build a successful career with TSI, you will:

• Provide on-site installation of hardware and software to support projects
• Develop and conduct product training on-site and using virtual tools (Webinars)
• Attend customer site project meetings
• Assist in writing and executing validation protocols and commissioning systems
• Assist Sales team with system proposals and quotations
• Support project installations validation and commissioning on-site and remotely
• Support Sales team and customers with pre- and post-sales support via phone, email, and on-site visits
• Provide technical support to customers, regarding products and technologies
• Troubleshoot hardware and software issues with monitoring systems
• Organize and conduct in-house technical workshops
• Present information to an audience with a variety of backgrounds and experiences
• Use CRM tools to track and document projects
• Complete other assignments and special projects, as requested

What Do You Need?

Required

• Associate's degree in Business, Marketing, Engineering, or related field
• 3+ years experience providing technical and application support to customers, sales, and/or channel partners in the field
• Project management experience working with customers, contractors, sales, and engineering
• Ability to read schematics, drawings, and manuals, as required

Desired

• Bachelor's degree in Business, Marketing, Engineering, or related field
• Cleanroom manufacturing, instrumentation engineering, or HVAC industry experience
• Ethernet Network knowledge
• Experience performing system commissioning and/or validation activities
• Microsoft operating systems experience
• SQL database experience, such as MS SQL, PostgreSQL
• Knowledge of FDA and EU GMP requirements for pharmaceutical manufacturing
• Ability to troubleshoot complex issues
• Travel required up to 50% to customer sites, including international

What Can We Give You?

At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day

We want our employees to be comfortable at work and we know they're comfortable. The dress for your day policy allows employees' discretion to select appropriate dress for the business of each workday.

Pay & Benefits

Competitive market salary from $95,000 - $110,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.
• Pay amount does not guarantee employment for any particular period of time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability