Field Applications Engineer - AI Hardware & SDKs

TetraMem - Accelerate The World; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

TetraMem - Accelerate The World is seeking a Field Applications Engineer in San Jose, CA to provide hands-on technical support for AI hardware, SDKs, and software throughout the product lifecycle.

With 3-5 years in relevant roles, you will troubleshoot hardware/software, aid with SDK integration and model deployment, and help optimize system performance. Collaboration with software, hardware, ML, and product teams is essential.

Qualifications

• Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
• 3-5 years of experience in Field/Applications Engineering, Software Engineering, Embedded Systems, AI/ML, or related technical roles.
• Strong programming skills in C++, Python, or similar languages.
• Experience troubleshooting software, embedded systems, or semiconductor products.
• Familiarity with Linux environments, development tools, and debugging techniques.
• Strong analytical and problem-solving skills with the ability to work independently.
• Excellent verbal and written communication skills with customers and cross-functional teams.

Responsibilities

• Provide technical support to customers evaluating and deploying TetraMem's AI hardware, SDKs, and software solutions throughout the product lifecycle.
• Independently troubleshoot and resolve hardware, software, SDK, and system integration issues, working directly with customers and internal engineering teams.
• Assist customers with software installation, SDK integration, AI model deployment, and system performance optimization on TetraMem platforms.
• Develop and maintain technical documentation, including application notes, user guides, troubleshooting guides, and knowledge base articles.
• Collaborate with Software, Compiler, Hardware, Machine Learning, and Product Engineering teams to investigate customer issues and drive timely resolutions.
• Support customer demonstrations, technical training, proof-of-concept evaluations, and pre-sales technical engagements.
• Collect, analyze, and communicate customer feedback, feature requests, and technical issues to influence future product improvements.
• Perform system validation, benchmarking, and performance analysis to ensure customer applications achieve expected functionality and performance.
• Build strong technical relationships with customers by providing responsive support and serving as a trusted technical advisor.
• Travel as needed to customer sites, industry events, and technical meetings to support product evaluations, integration activities, and customer success.

Skills

C++

Python

Linux

Troubleshooting

Communication

Education

Bachelors or Masters in CS/CE/EE

Job description

TetraMem - Accelerate The World is seeking a Field Applications Engineer in San Jose, CA to provide hands-on technical support for AI hardware, SDKs, and software throughout the product lifecycle.

With 3-5 years in relevant roles, you will troubleshoot hardware/software, aid with SDK integration and model deployment, and help optimize system performance. Collaboration with software, hardware, ML, and product teams is essential.