Field Application Engineer

TetraMem - Accelerate The World; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

TetraMem - Accelerate The World is seeking a Field Applications Engineer in San Jose, CA to provide hands-on technical support for AI hardware, SDKs, and software throughout the product lifecycle.

With 3-5 years in relevant roles, you will troubleshoot hardware/software, aid with SDK integration and model deployment, and help optimize system performance. Collaboration with software, hardware, ML, and product teams is essential.

Qualifications

• Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
• 3-5 years of experience in Field/Applications Engineering, Software Engineering, Embedded Systems, AI/ML, or related technical roles.
• Strong programming skills in C++, Python, or similar languages.
• Experience troubleshooting software, embedded systems, or semiconductor products.
• Familiarity with Linux environments, development tools, and debugging techniques.
• Strong analytical and problem-solving skills with the ability to work independently.
• Excellent verbal and written communication skills with customers and cross-functional teams.

Responsibilities

• Provide technical support to customers evaluating and deploying TetraMem's AI hardware, SDKs, and software solutions throughout the product lifecycle.
• Independently troubleshoot and resolve hardware, software, SDK, and system integration issues, working directly with customers and internal engineering teams.
• Assist customers with software installation, SDK integration, AI model deployment, and system performance optimization on TetraMem platforms.
• Develop and maintain technical documentation, including application notes, user guides, troubleshooting guides, and knowledge base articles.
• Collaborate with Software, Compiler, Hardware, Machine Learning, and Product Engineering teams to investigate customer issues and drive timely resolutions.
• Support customer demonstrations, technical training, proof-of-concept evaluations, and pre-sales technical engagements.
• Collect, analyze, and communicate customer feedback, feature requests, and technical issues to influence future product improvements.
• Perform system validation, benchmarking, and performance analysis to ensure customer applications achieve expected functionality and performance.
• Build strong technical relationships with customers by providing responsive support and serving as a trusted technical advisor.
• Travel as needed to customer sites, industry events, and technical meetings to support product evaluations, integration activities, and customer success.

Skills

C++

Python

Linux

Troubleshooting

Communication

Education

Bachelors or Masters in CS/CE/EE

Job description

• Provide technical support to customers evaluating and deploying TetraMem's AI hardware, SDKs, and software solutions throughout the product lifecycle.
• Independently troubleshoot and resolve hardware, software, SDK, and system integration issues, working directly with customers and internal engineering teams.
• Assist customers with software installation, SDK integration, AI model deployment, and system performance optimization on TetraMem platforms.
• Develop and maintain technical documentation, including application notes, user guides, troubleshooting guides, and knowledge base articles.
• Collaborate with Software, Compiler, Hardware, Machine Learning, and Product Engineering teams to investigate customer issues and drive timely resolutions.
• Support customer demonstrations, technical training, proof-of-concept evaluations, and pre-sales technical engagements.
• Collect, analyze, and communicate customer feedback, feature requests, and technical issues to influence future product improvements.
• Perform system validation, benchmarking, and performance analysis to ensure customer applications achieve expected functionality and performance.
• Build strong technical relationships with customers by providing responsive support and serving as a trusted technical advisor.
• Travel as needed to customer sites, industry events, and technical meetings to support product evaluations, integration activities, and customer success.

Responsibilities

• Provide technical support to customers evaluating and deploying TetraMem's AI hardware, SDKs, and software solutions throughout the product lifecycle.
• Independently troubleshoot and resolve hardware, software, SDK, and system integration issues, working directly with customers and internal engineering teams.
• Assist customers with software installation, SDK integration, AI model deployment, and system performance optimization on TetraMem platforms.
• Develop and maintain technical documentation, including application notes, user guides, troubleshooting guides, and knowledge base articles.
• Collaborate with Software, Compiler, Hardware, Machine Learning, and Product Engineering teams to investigate customer issues and drive timely resolutions.
• Support customer demonstrations, technical training, proof-of-concept evaluations, and pre-sales technical engagements.
• Collect, analyze, and communicate customer feedback, feature requests, and technical issues to influence future product improvements.
• Perform system validation, benchmarking, and performance analysis to ensure customer applications achieve expected functionality and performance.
• Build strong technical relationships with customers by providing responsive support and serving as a trusted technical advisor.
• Travel as needed to customer sites, industry events, and technical meetings to support product evaluations, integration activities, and customer success.

Qualifications

• Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
• 3-5 years of experience in Field Applications Engineering, Applications Engineering, Software Engineering, Embedded Systems, AI/ML, or a related technical role.
• Strong programming skills in C++, Python, or a similar programming language.
• Experience troubleshooting software, embedded systems, or semiconductor products.
• Familiarity with Linux environments, software development tools, and debugging techniques.
• Strong analytical and problem-solving skills with the ability to work independently.
• Excellent verbal and written communication skills with the ability to interact effectively with customers and cross-functional teams.
• Ability to manage multiple priorities in a fast-paced startup environment.

Preferred Qualifications

• Experience with AI accelerators, machine learning frameworks, embedded systems, or edge AI applications.
• Familiarity with semiconductor products, SoCs, ASICs, or compute-in-memory technologies.
• Experience supporting SDKs, APIs, or software integration for customer applications.
• Experience with customer-facing technical support, product demonstrations, or application development.
• Knowledge of Git, CI/CD, scripting, and performance analysis tools.

Salary Range: $120,000 - $180,000 / year

TetraMem celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds. Qualified candidates will receive consideration for employment without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, medical condition, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

TetraMem is committed to providing reasonable accommodations to qualified applicants with disabilities throughout the recruitment process. Applicants requiring accommodation may contact Human Resources for assistance.