Field Applications Engineer — AI Hardware & ML

TETRAMEM INC; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

TetraMem is actively seeking a Field Applications Engineer to provide high-level technical support for our AI hardware, SDKs, and software solutions across the product lifecycle. You will troubleshoot complex issues, assist with software installations, and contribute to deployment success at customer sites.

You will collaborate with cross-functional teams including Software, Hardware, ML, and Product Engineering to resolve issues, document knowledge, and drive product improvements.

Qualifications

• Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
• 3-5 years of experience in Field Applications Engineering, Applications Engineering, Software Engineering, Embedded Systems, AI/ML, or a related technical role.
• Strong programming skills in C++, Python, or a similar programming language.
• Experience troubleshooting software, embedded systems, or semiconductor products.
• Familiarity with Linux environments, software development tools, and debugging techniques.
• Strong analytical and problem-solving skills with the ability to work independently.
• Excellent verbal and written communication skills with the ability to interact effectively with customers and cross-functional teams.
• Ability to manage multiple priorities in a fast-paced startup environment.

Responsibilities

• Provide technical support to customers evaluating and deploying TetraMem's AI hardware, SDKs, and software solutions throughout the product lifecycle.
• Independently troubleshoot and resolve hardware, software, SDK, and system integration issues, working directly with customers and internal engineering teams.
• Assist customers with software installation, SDK integration, AI model deployment, and system performance optimization on TetraMem platforms.
• Develop and maintain technical documentation, including application notes, user guides, troubleshooting guides, and knowledge base articles.
• Collaborate with Software, Compiler, Hardware, Machine Learning, and Product Engineering teams to investigate customer issues and drive timely resolutions.
• Support customer demonstrations, technical training, proof-of-concept evaluations, and pre-sales technical engagements.
• Collect, analyze, and communicate customer feedback, feature requests, and technical issues to influence future product improvements.
• Perform system validation, benchmarking, and performance analysis to ensure customer applications achieve expected functionality and performance.
• Build strong technical relationships with customers by providing responsive support and serving as a trusted technical advisor.
• Travel as needed to customer sites, industry events, and technical meetings to support product evaluations, integration activities, and customer success.

Skills

C++

Python

Git

CI/CD

Education

Bachelor's or Master's in CS/CE/EE

Tools

CI/CD tooling

Performance analysis tools

Scripting

Job description

TetraMem is actively seeking a Field Applications Engineer to provide high-level technical support for our AI hardware, SDKs, and software solutions across the product lifecycle. You will troubleshoot complex issues, assist with software installations, and contribute to deployment success at customer sites.

You will collaborate with cross-functional teams including Software, Hardware, ML, and Product Engineering to resolve issues, document knowledge, and drive product improvements.