Field Applications Engineer - AI Hardware & ML SDKs

TetraMem Inc.; San Jose, Northern (CA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

TetraMem Inc. is seeking a Field Applications Engineer to provide high‑touch technical support to customers evaluating and deploying our AI hardware, SDKs, and software across the product lifecycle.

You will work directly with customers and internal teams to troubleshoot issues and enable smooth integration. You will develop documentation, support demonstrations and trainings, and communicate feedback to influence product improvements.

Qualifications

• Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or related field.
• 3–5 years of experience in Field Applications Engineering, Applications Engineering, Software Engineering, Embedded Systems, AI/ML, or related role.
• Strong programming skills in C++, Python.
• Experience troubleshooting software, embedded systems, or semiconductor products.
• Familiarity with Linux environments, software development tools, and debugging techniques.
• Strong analytical and problem-solving skills with the ability to work independently.
• Excellent verbal and written communication skills with cross-functional teams.

Responsibilities

• Provide technical support to customers evaluating and deploying TetraMem's AI hardware, SDKs, and software solutions throughout the product lifecycle.
• Independently troubleshoot and resolve hardware, software, SDK, and system integration issues with customers and internal engineering teams.
• Assist customers with software installation, SDK integration, AI model deployment, and system performance optimization on TetraMem platforms.
• Develop and maintain technical documentation, including application notes, user guides, troubleshooting guides, and knowledge base articles.
• Collaborate with Software, Compiler, Hardware, Machine Learning, and Product Engineering teams to investigate customer issues and drive timely resolutions.
• Support customer demonstrations, technical training, proof-of-concept evaluations, and pre-sales technical engagements.
• Collect, analyze, and communicate customer feedback and feature requests to influence future product improvements.
• Perform system validation, benchmarking, and performance analysis to ensure customer applications achieve expected functionality and performance.
• Build strong technical relationships with customers by providing responsive support and serving as a trusted technical advisor.
• Travel as needed to customer sites, industry events, and technical meetings to support product evaluations, integration activities, and customer success.

Skills

C++

Python

Linux

Analytical thinking

Communication

Problem solving

Education

Bachelor's or Master's degree in a technical field

Tools

Git

CI/CD

Scripting

Performance analysis tools

Job description

TetraMem Inc. is seeking a Field Applications Engineer to provide high‑touch technical support to customers evaluating and deploying our AI hardware, SDKs, and software across the product lifecycle.

You will work directly with customers and internal teams to troubleshoot issues and enable smooth integration. You will develop documentation, support demonstrations and trainings, and communicate feedback to influence product improvements.