Automation Support Engineer – Boston

Dynamic Devices; Bedford (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Dynamic Devices is seeking a Field Application and Service Engineer in Bedford, MA to ensure customer satisfaction with our Lynx liquid handling platforms. The role involves installation, troubleshooting, and servicing hardware, requiring an Associate's degree and hands-on experience. Ideal candidates will have strong analytical and organizational skills, be comfortable with hardware, and possibly travel up to 75%. Join us to support life sciences innovations.

Qualifications

• An Associate’s degree or equivalent in manufacturing, engineering, automotive repair, or a related field is required.
• 1 year of hands-on experience in manufacturing, equipment/hardware repairs, or mechanical engineering.
• Comfortable working with hardware and willing to learn new technologies.
• Strong analytical and problem-solving abilities.
• Able to adapt to new challenges and independently develop solutions.

Responsibilities

• Communicate with customers following installation to assist with troubleshooting and maintenance training.
• Perform necessary repairs and refurbishment for customer-owned Lynx platforms.
• Write service reports detailing the setup and servicing performed.
• Collaborate with a cross-trained team while coordinating with sales.
• Maintain ongoing communication with customers to ensure their needs are met.

Skills

Analytical skills

Problem-solving abilities

Organizational skills

Communication skills

Hardware knowledge

Education

Associate’s degree or equivalent

Bachelor’s degree

Tools

CAD tools

3D printing

Job description

Dynamic Devices is a leader in liquid handling lab automation, delivering cutting-edge solutions to the Life Sciences and Clinical/Diagnostic industries. We are known for our innovation and reliability, providing unique systems that accelerate scientific research. We are looking for an automation and support engineer to join our team in Boston, MA, to help install and perform hardware service maintenance on our Lynx liquid handling platforms.

We are currently looking for a FASE (Field Application and Service Engineer). This individual will be involved with supporting the territory in keeping the system equipment in optimal shape for our customer base. This will start with installation, training, and application support. Programming as well as system support and preventative maintenance are also part of the candidate’s duties. The position will work closely with sales (both pre-sales and post-sales) to assist in instrument demonstrations or other tasks to grow the business. As part of a small elite team, we will look to you to help with identifying new trends, contribute to documentation or tech notes, and streamline applications as needed. We are looking for a quick learner that can operate independently yet cooperatively to support those innovations as well as keeping the existing installation base operational and instilling confidence in our products.

Responsibilities

As an automation and support engineer, you will play a pivotal role in keeping system equipment in optimal shape for our customer base. Based just outside Boston, you will work closely with our team to test and refurbish instruments, coordinate with customers for service-related issues, and ensure product functionality.

• Customer support: Communicate with customers following installation to assist with troubleshooting and perform maintenance training. Schedule and coordinate preventative maintenance and provide ongoing development support.
• Hardware maintenance: Perform necessary repairs and refurbishment for internal and customer-owned Lynx platforms. Conduct testing for operational qualifications to ensure the platform can execute the customer’s methods.
• Documentation: Write service reports detailing the setup and tear down of Lynx platforms, including descriptions of any servicing and testing performed.
• Collaboration: Work as part of a cross‑trained and dynamic team (hardware, software, applications) while coordinating with the sales team for end‑to‑end product development.
• Communication: Maintain ongoing communication with customers and team members to convey updates, coordinate expectations, and ensure project targets are being met.

Qualifications

• Educational background: An Associate’s degree or equivalent in manufacturing, engineering, automotive repair, or a related field is required. Bachelor’s degree preferred.
• Experience: 1 year of hand‑on experience in manufacturing, equipment/hardware repairs, or mechanical engineering.
• Travel: Able to travel domestically (50-75% of the time), possibly on a few days’ notice.
• Adaptability: Strong analytical and problem‑solving abilities. Able to adapt to new challenges and independently develop solutions throughout a project.
• Hardware knowledge: Comfortable working with hardware and willing to learn.

Preferred Skills (Pluses)

• Organizational abilities: Strong organizational skills with the ability to manage multiple projects and meet deadlines.
• Communicative skills: Excellent verbal and written communication skills. Ideally experienced in customer support.
• CAD experience: Knowledge of 3D printing and the ability to create CAD models.
• Industry knowledge: Experience in biotechnology or life science sectors.
• Lab automation experience: Familiarity with lab automation, particularly for life science applications.