Field Service Technician

Caron Scientific; Boston (MA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading biotech equipment company is seeking a Field Service Representative to ensure laboratory equipment operates at peak performance. You will travel to customer sites across the East Coast and Midwest for installations, maintenance, and repairs, collaborating with lab managers for effective support. A high school diploma is required, and technical skills in troubleshooting systems will be essential. Position involves 75-100% travel and strong communication skills, with additional technical training valued.

Qualifications

• High school diploma or GED required; technical training preferred.
• Hands-on experience troubleshooting electrical or mechanical systems.
• Ability to communicate technical concepts to non-technical users.

Responsibilities

• Travel to customer sites for installation and maintenance of equipment.
• Perform preventative maintenance, calibration, and troubleshooting repairs.
• Collaborate with lab managers and facility teams to support operations.

Skills

Reading electrical schematics

Troubleshooting electrical systems

Customer communication

Time management

Use of hand and power tools

Education

High school diploma or GED

Technical training or certification

Military training in electronics

Tools

Basic computer applications (Word, Excel)

Job description

At Caron Scientific, our Field Service Representatives play a critical role in ensuring laboratory equipment operates at peak performance in biotech, biopharma, and research labs.

In this role, you will travel to customer sites to perform equipment installations, preventative maintenance, calibrations, and troubleshooting repairs — work that directly supports scientists developing life‑changing therapies. You’ll collaborate with lab managers, and facility teams, combining technical expertise with exceptional customer service in a professional setting.

This role is remote and can be based in New Jersey, Massachusetts, Maryland, North Carolina, Pennsylvania, or Ohio.

This position primarily supports customers across the East Coast and Midwest regions and involves frequent travel.

Qualifications

• Education: High school diploma or GED required; additional technical training, certification, or military training in electronics, mechanics, or refrigeration preferred.
• Technical Skills:
• Ability to read and interpret electrical schematics, technical drawings, and service manuals.
• Hands‑on experience troubleshooting electrical, mechanical, or refrigeration systems in the field.
• Competence using hand tools, power tools, and measurement instruments.
• Experience: Prior field service or maintenance experience preferred; OR military technical background strongly valued.
• Customer Skills: Professional communication skills with the ability to explain technical concepts clearly to non‑technical users.
• Organizational Skills: Strong time management and ability to work independently while managing multiple service calls.
• Physical Requirements: Ability to lift 50+ lbs, bend, reach, and work in various lab or facility settings.
• Travel Requirements: Willingness to travel extensively (75–100% of the month), primarily on the East Coast and Midwest, and home on weekends.
• Other Requirements:
• Valid driver’s license with clean driving record.
• Proficiency in basic computer applications (Word, Excel, email); CRM experience a plus.
• Positive attitude, adaptability, and commitment to continuous learning.