Field Service Technician

Caron Scientific; Charlotte (NC); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading laboratory services provider is seeking a Field Service Representative to ensure peak performance of laboratory equipment across the East Coast and Midwest. The role involves traveling to customer sites for installations, maintenance, and repairs of equipment. Candidates should possess a high school diploma, technical skills in troubleshooting, and strong customer service abilities. This position demands extensive travel commitment, with frequent customer interactions in various laboratory settings.

Qualifications

• Valid driver's license with a clean driving record.
• Strong physical requirements, including lifting 50+ lbs.
• Willingness to travel extensively (75–100% of the month).

Responsibilities

• Perform equipment installations and preventative maintenance.
• Troubleshoot and repair laboratory equipment at customer sites.
• Collaborate with lab managers and facility teams for optimal service.

Skills

Troubleshooting electrical systems

Customer communication skills

Time management

Manual dexterity

Education

High school diploma or GED

Technical training/certification

Tools

Hand tools

Power tools

Measurement instruments

Job description

At Caron Scientific, our Field Service Representatives play a critical role in ensuring laboratory equipment operates at peak performance in biotech, biopharma, and research labs.

In this role, you will travel to customer sites to perform equipment installations, preventative maintenance, calibrations, and troubleshooting repairs — work that directly supports scientists developing life‑changing therapies. You’ll collaborate with lab managers, and facility teams, combining technical expertise with exceptional customer service in a professional setting.

This role is remote and can be based in New Jersey, Massachusetts, Maryland, North Carolina, Pennsylvania, or Ohio.

This position primarily supports customers across the East Coast and Midwest regions and involves frequent travel.

Qualifications

• Education: High school diploma or GED required; additional technical training, certification, or military training in electronics, mechanics, or refrigeration preferred.
• Technical Skills:
• Ability to read and interpret electrical schematics, technical drawings, and service manuals.
• Hands‑on experience troubleshooting electrical, mechanical, or refrigeration systems in the field.
• Competence using hand tools, power tools, and measurement instruments.
• Experience: Prior field service or maintenance experience preferred; OR military technical background strongly valued.
• Customer Skills: Professional communication skills with the ability to explain technical concepts clearly to non‑technical users.
• Organizational Skills: Strong time management and ability to work independently while managing multiple service calls.
• Physical Requirements: Ability to lift 50+ lbs, bend, reach, and work in various lab or facility settings.
• Travel Requirements: Willingness to travel extensively (75–100% of the month), primarily on the East Coast and Midwest, and home on weekends.
• Other Requirements:
• Valid driver’s license with clean driving record.
• Proficiency in basic computer applications (Word, Excel, email); CRM experience a plus.
• Positive attitude, adaptability, and commitment to continuous learning.