Field Application Specialist ST

Sartorius; Kansas; On-site; USD 80,000 - 120,000; Full time

Job summary

Sartorius is seeking a Field Application Specialist to provide product and process expertise, application knowledge, and technical support across customer programs. You will assist sales with product positioning, demonstrations, and trials, while enabling customers in development, startup, training, and ongoing optimization.

The role requires close collaboration with sales and marketing teams, strong communication skills, and the ability to manage multiple priorities in a dynamic biopharma

Qualifications

• Bachelor's degree in biotechnology, biochemistry, bioengineering, or life sciences.
• At least 2 years of biopharma experience, including 1 year in a technical role.
• Hands-on product and application expertise for the relevant portfolio.
• Strong interpersonal and communication skills across levels (sales, technical, users).
• Solid project management and problem-solving abilities.
• Ability to multitask and prioritize activities.
• Proactive, results-driven and collaborative attitude.
• Fluent Mandarin and solid English reading/writing.

Responsibilities

• Serve as the customer’s first technical contact on existing products and processes for mature modality, through consulting, presentations, trainings, demonstrations and trials.
• Assist Sales in exploring opportunities, provide technical responses, and generate application trials to position products.
• Develop a deep understanding of the customer’s challenges and needs.
• Provide technical qualification of sales opportunities.
• Facilitate technical closure of the sale.
• Assist customers during initial startup and provide high-quality training.
• Support territorial marketing initiatives.
• Support quality team in handling complaints by troubleshooting customer processes.
• Build strong relationships with customers within the assigned territory.
• Report competitor information and feedback to FAS management.

Skills

Biopharma experience

Technical product knowledge

Customer-facing communication

Project management

Multitasking

Proactive attitude

English reading/writing

Mandarin proficiency

Education

Bachelor's degree in Biotechnology, Biochemistry, Bioengineering, or life sciences

Job description

The Field Application Specialist will be responsible for offering overall product and process expertise, application knowledge and technical support along each step of the customer process. The main mission is to ensure successful application, implementation, qualification, and use of our products, by supporting sales for product positioning and demonstration whilst supporting customers for application development work, initial startup, training, and trouble shooting.

Main Responsibilities & Tasks

• Support the sales organization as the customer’s first point of technical contact on existing products and process for mature modality through consulting, presentations, trainings, demonstrations, trials and application studies, and on new products in close collaboration with product marketing managers/specialists through beta sites testing and product demonstrations.
• Support Sales in exploring new opportunity and technical support on existed opportunity like URS analysis & technical response and generate application trials to help position products in line with the application requirements.
• Develop a deep understanding of the customer’s challenges and needs.
• Provide technical qualification of sales opportunities.
• Responsible for facilitating Technical Closure of the sale.
• Assist customers for first product run, initial start-up and ensure high quality training to customers.
• Support territorial marketing initiatives.
• Support quality responsible in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution.
• Support the development of strong relationships with customers within the assigned sales territory.
• Report on competitors' products and feedback information to the FAS management team

Qualifications & Skills

• Bachelor's degree or equivalent combination of education in Biotechnology, Biochemistry, Bioengineering, or life sciences related major.
• Min. 2 years working experience in biopharma, including min.1 years technical related experience.
• Product and application expertise for the relevant portfolio, including hands on experience for key applications.
• Good interpersonal and communication skills at various levels (sales, technical, users), for presentation and discussion
• Solid project management and problem-solving skill.
• Ability to multi-task and prioritize activities accordingly.
• Proactive, result driven and collaborative attitude.
• Fluent mandarin required, and solid English reading & writing

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.