Field Application Engineer – Battery Energy Storage Systems

Jobtailor

Woburn (MA)

On-site

USD 90,000 - 120,000

Full time

4 days ago

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Job summary

Jobtailor seeks a Field Service Engineer to be the primary technical contact for customers, performing onsite installation, commissioning, and upgrades of battery storage systems. You will diagnose hardware and software issues, analyze logs and alarms, and collaborate with engineering and quality teams to improve reliability.

You will develop service procedures and training materials, provide after-hours support, and travel domestically to project sites as needed.

Qualifications

Experience with batteries, BMS, energy-storage systems, power electronics, EV charging systems, or renewable-energy products.
Experience commissioning or servicing battery packs, BMS, EMS, PCS, inverters, or cloud-connected energy systems.
Familiarity with battery operating parameters, fault alarms, protection functions, state of charge, and state of health.
Experience using diagnostic tools such as multimeters, oscilloscopes, CAN analyzers, and data loggers.
Basic experience with Python, Linux, firmware updates, network configuration, or system-log analysis.
Knowledge of battery safety, electrical safety, and applicable industry standards.
Hands-on experience with both hardware and software.
Willingness to provide occasional after-hours support.
Willingness and ability to travel domestically to customer and project sites.

Responsibilities

Serve as the primary technical contact for customers via phone, email, and remote-support tools.
Lead onsite installation, commissioning, configuration, testing, maintenance, and system upgrades.
Troubleshoot hardware, software, communication, and system-integration issues involving battery packs, BMS, EMS, PCS, inverters, gateways, and edge devices.
Analyze system logs, operating data, fault codes, and alarms to identify root causes and recommend corrective actions.
Work with engineering and quality teams to resolve field issues, verify solutions, and improve product reliability.
Develop service procedures, troubleshooting guides, technical documentation, and customer-training materials.
Provide occasional after-hours support and travel domestically to customer and project sites as required.
Support customers through onsite service, phone-based technical assistance, and remote troubleshooting.
Collaborate with customers, engineering teams, manufacturing partners, and business-development teams.

Skills

Battery Management System

Energy Storage Systems

Diagnostic Tools

Hardware Troubleshooting

Software Troubleshooting

Python

Linux

Data Logger Usage

Electrical Safety

System Integration Troubleshooting

Travel Willingness

Tools

Multimeters

Oscilloscopes

CAN Analyzers

Remote-Support Tools

Technical Training Materials

Job description

Serve as the primary technical contact for customers and answer product-related questions by phone, email, and remote-support tools.
Lead onsite installation, commissioning, configuration, testing, maintenance, and system upgrades.
Troubleshoot hardware, software, communication, and system-integration issues involving battery packs, BMS, EMS, PCS, inverters, gateways, and edge devices.
Analyze system logs, operating data, fault codes, and alarms to identify root causes and recommend corrective actions.
Work with engineering and quality teams to resolve field issues, verify solutions, and improve product reliability.
Develop service procedures, troubleshooting guides, technical documentation, and customer-training materials.
Provide occasional after-hours support and travel domestically to customer and project sites as required.
Support customers through onsite service, phone-based technical assistance, and remote troubleshooting.
Collaborate with customers, engineering teams, manufacturing partners, and business-development teams.

Requirements

Experience with batteries, BMS, energy-storage systems, power electronics, EV charging systems, or renewable-energy products.
Experience commissioning or servicing battery packs, BMS, EMS, PCS, inverters, or cloud-connected energy systems.
Familiarity with battery operating parameters, fault alarms, protection functions, state of charge, and state of health.
Experience using diagnostic tools such as multimeters, oscilloscopes, CAN analyzers, and data loggers.
Basic experience with Python, Linux, firmware updates, network configuration, or system-log analysis.
Knowledge of battery safety, electrical safety, and applicable industry standards.
Hands-on experience with both hardware and software.
Willingness to provide occasional after-hours support.
Willingness and ability to travel domestically to customer and project sites.

Core Competencies

Demonstrates expertise in troubleshooting and servicing battery management systems, energy storage systems, and power electronics, while providing technical support and developing service documentation. Capable of collaborating with engineering and quality teams to enhance product reliability and customer satisfaction.

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