Field Application Engineer

EXOR America; Ohio; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in industrial automation seeks a Field Application Engineer to provide exceptional technical support and customer training. In this dynamic role, you will engage with clients to ensure they maximize the benefits of innovative automation solutions. Your engineering expertise and communication skills will shine as you navigate customer interactions and assist in project development. With a strong emphasis on continuous learning and growth, this position offers an exciting opportunity to thrive in a fast-paced environment while contributing to the evolution of cutting-edge technologies. If you are passionate about engineering and customer success, this is the role for you.

Benefits

Competitive compensation package

Continuous learning and education

Growth opportunities

Great work environment

Qualifications

• Bachelor's degree in engineering or computer science is preferred.
• Experience with automated systems, PLC, and HMI programming is essential.

Responsibilities

• Provide technical support and customer training on EXOR products.
• Ensure customer satisfaction and monitor usage of products.
• Develop onboarding processes and maintain internal data systems.

Skills

Automated systems and robotics

HMI and PLC programming

Linux systems

Analytical thinking

Good communication skills

Customer-centric approach

Time management

Presentation skills

Education

Bachelor's degree in Mechanical, Electrical, or Computer Engineering

Bachelor's degree in Computer Science

Tools

EXOR product families

IIOT solutions

Job description

Exor is looking for a Field Application Engineer with experience in industrial automation.

A passion for industrial automation and manufacturing will enable you to excel in this role where you will interact with industrial companies and with engineers from functions like R&D, purchasing, product design, and manufacturing engineers. A strong engineering and IT background is required to learn about EXOR’s high quality products and their best market applications. As a good listener and communicator, you will be able to interact with customers over the phone, through e-mail, and occasionally in person to understand and resolve their problems.

Providing customer sales and technical support in terms of:

• Searching for upselling and cross-selling possibilities within existing customers/partners
• Ensuring all our partners and customers are using the X Platform to their fullest potential
• Developing and educating our customers/partners with the onboarding process
• Ensuring smooth, informative, and efficient onboarding processes that allow customers to quickly realize the benefit of our offerings
• Monitoring customer usage and intervening proactively to ensure they are leveraging our products/services to their maximum potential
• Establishing and maintaining channels for customers to provide feedback, ensuring our products/services evolve in alignment with their needs

Responsibilities and Duties:

• Mastery of EXOR product families and IIOT solutions
• Maintain internal data management systems used for technical support
• Ensure customer satisfaction and information management towards HQ
• Continuous learning willingness about industry trends and EXOR’s products and services
• Answer and resolve technical support cases over the phone and through e-mail
• Help customers with project development through remote assistance and by providing proof of concept projects
• Deliver live training over remote meetings and in person
• Write FAQs and application notes related to resolved cases and EXOR products/software in general
• Ability to occasionally communicate with Italian HQ (in English / inter-cultural sensitivity is a plus)
• Organization and time management
• All other tasks as necessary

Qualifications and Skills:

• Mechanical, Electrical, or Computer Engineering or Computer Science degree (Bachelor, preferred)
• Experience with automated systems and robotics (PLC, HMI, systems engineering, etc.) including HMI and PLC programming
• Experience with Linux systems
• Ability to multitask and budget time in an organized and efficient way to resolve various customer issues
• Ability to work under stress and in a high-performance environment
• Analytical thinking
• Good communication skills and no fear in giving presentations/speaking in front of people
• Customer-centric way of working
• Mastery of software and IT skills
• Ability to work in the United States (work authorization)
• Valid driver’s license is mandatory
• Willingness to travel 2-3 days per week

Compensation and Benefits:

• Competitive and attractive compensation package
• Great company & work environment – continuous learning and education
• Growth opportunities and international business environment

Training and On-boarding:

A comprehensive training will be available.

Seniority Level:

Mid-Senior level

Employment Type:

Full-time

Job Function:

Engineering, Information Technology, and Other

Industries:

Industrial Automation and Automation Machinery Manufacturing