Contact Center Software Engineer CXone IVR

Hireblazer; Erie (Erie County); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a mid to senior level Software Engineer for a 12-month contract to support and develop Cloud Contact Center platforms. The role involves migrating systems to the cloud, customization for enterprise clients, and mentoring team members. Ideal candidates will have extensive experience in IVR, ACD development, and CXone Studio scripting.

Qualifications

• 5-8+ years of IVR and ACD development experience.
• 4+ years of CXone Studio scripting experience.

Responsibilities

• Support Cloud Contact Center platforms through all aspects of cloud technology.
• Design and develop products and features, conduct unit testing, perform code reviews.

Skills

IVR Development

ACD Development

CXone Studio Scripting

CRM Integration

Cloud Telephony

Education

Bachelor's degree in computer science

Bachelor's degree in IT

Bachelor's degree in engineering

Job description

Job Description

Role: Software Engineer – CXone – Cloud Contact Center (Mid to Sr. level)

Location: Remote – USA

Travel: up to 10%

Duration: 12 Month Contract

Summary:

• The team works on migrating from on-premises systems to the cloud or cloud-to-cloud, specifically CXone.
• Requires strong skills in Studio and scripting.
• The work involves customization for large enterprise clients.

If you're interested, please let me know if you'd like to discuss in more detail.

Responsibilities:

• Support Cloud Contact Center platforms (NICE CXone) through all aspects of cloud technology.
• Design and develop products and features, conduct unit testing, perform code reviews, and resolve bugs found during QA.
• Work in both test and production environments.
• Collaborate with Software Engineers, Project Managers, and team members.
• Mentor others and assist with onboarding new team members.

Qualifications for Success:

• 5-8+ years of IVR and ACD development experience.
• 4+ years of CXone Studio scripting experience.
• CRM integration experience.
• Additional cloud telephony experience with platforms such as Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 is preferred.
• Bachelor's degree in computer science, IT, or engineering is preferred.