Field Appliance Service Tech – Bosch/Thermador/Gaggenau

RPMGlobal; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Health benefits

401(k) with match

Paid time off

Holiday pay

Employee discount

Job summary

BOSCH, THERMADOR & GAGGENAU Home Appliance Service Technician in Phoenix, AZ is a full-time role. You will diagnose and repair gas and electric appliances in customers' homes, travel within the region, and ensure first-time fix.

The ideal candidate has a High School Diploma or GED, 3–5 years of repair experience, strong diagnostic skills, and excellent customer service. Valid driver's license, ability to lift 50 lbs, and proficiency in Microsoft Office are required. Company vehicle provided.

Qualifications

• High School Diploma or GED or equivalent required.
• Organized with the ability to complete multiple service calls daily while delivering high levels of customer service.
• Provide updates and progress to manager on service requests.
• Proficient in Microsoft Office, including Outlook.
• Solid diagnostic, troubleshooting skills and basic math.
• Customer-first mindset with strong communication and written skills.
• Ability to explain repairs to customers clearly.
• Self-starter with ability to work independently.
• Ability to maintain company provided vehicle.
• Valid driver’s license and acceptable driving record.
• Ability to lift to 50 pounds or more.

Responsibilities

• Travel to customers’ homes to diagnose and repair major gas and electric appliances to ensure effective repair and first-time resolution within an agreed region.
• Troubleshoot and diagnose mechanical and electrical issues and rectify as required.
• Communicate clearly with customers and provide a positive service experience.
• Advise customers on correct operation of products to enable proper use of appliances.
• Offer solutions by soft-selling products, such as accessories or service plans. Training provided.
• Maintain an up-to-date van stock of parts and safeguard from damage.
• Utilize B-apps for paperwork and documentation.
• Ensure every job is completed with care, professionalism, and safety.

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

BOSCH, THERMADOR & GAGGENAU Home Appliance Service Technician in Phoenix, AZ is a full-time role. You will diagnose and repair gas and electric appliances in customers' homes, travel within the region, and ensure first-time fix.

The ideal candidate has a High School Diploma or GED, 3–5 years of repair experience, strong diagnostic skills, and excellent customer service. Valid driver's license, ability to lift 50 lbs, and proficiency in Microsoft Office are required. Company vehicle provided.