Field Appliance Service Technician: Diagnose & Repair

Bsh-Home-Appliances; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Company vehicle

Job summary

BSH Home Appliances Corporation is seeking a Home Appliance Service Technician to diagnose and repair Bosch, Gaggenau, and Thermador appliances in customers' homes in the Los Angeles area. You will travel to customer homes, troubleshoot electrical and mechanical issues, and ensure first-time resolution when possible.

The role emphasizes strong diagnostic skills, customer service, and the ability to work independently with a company vehicle provided.

Qualifications

• High School Diploma or GED with 3–5 years of appliance repair experience or transferrable skills from electrical/ HVAC/ mechanical trades.
• Organized and able to handle multiple service calls daily while delivering high levels of customer service.
• Proficient in Microsoft Office including Outlook; strong diagnostic and math skills.

Responsibilities

• Travel to customers' homes to diagnose and repair major gas and electric appliances to ensure first-time resolution within the region.
• Troubleshoot electrical/mechanical issues and rectify as required.
• Communicate clearly with customers and provide a positive service experience.
• Educate customers on correct operation of products to ensure proper use.
• Maintain an up-to-date van stock of parts and safeguard them from damage.
• Utilize B-apps (B-tooling, B-fixing, B-informing) for paperwork and documentation.
• Complete every job with care, professionalism, and safety in mind.

Skills

Customer service

Diagnostics

Microsoft Office

Communication

Self-motivation

Driver's license

Education

High School Diploma or GED

Job description

BSH Home Appliances Corporation is seeking a Home Appliance Service Technician to diagnose and repair Bosch, Gaggenau, and Thermador appliances in customers' homes in the Los Angeles area. You will travel to customer homes, troubleshoot electrical and mechanical issues, and ensure first-time resolution when possible.

The role emphasizes strong diagnostic skills, customer service, and the ability to work independently with a company vehicle provided.