Field Account Manager: Growth & Key Customer Relationships

Sysco Corporation; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

The SYGMA Network, Inc is seeking a Field Account Manager to serve customers in an assigned territory, maintaining contacts and coordinating with Distribution Center Management to ensure outstanding service. Frequent travel by automobile and some air travel are required.

This role supports the profitable marketing of products and value-added services, builds strong customer relationships, and collaborates with Franchise Owners and DC personnel to drive service levels and growth.

Qualifications

• Minimum of 2 years of direct customer account management.
• 5-10 years of customer service focused management experience or foodservice sales experience is preferred.
• Bachelor's degree in business or marketing is preferred.

Responsibilities

• Build and maintain customer relations through personal contact and telephone calls.
• Provide customer-focused distribution and value-added services to customers in compliance with their requirements and within the company's capabilities.
• Meet with key customers and perform business reviews as needed.
• Enhance sales by ensuring account penetration through customer’s complete participation in full line purchasing.
• Strengthen and build relationships with Customers, Franchise Owners, and DC (distribution center) Personnel.
• Respond to customer concerns with corrective action and resolve issues with a sense of urgency.
• Foster "proactive" communication to Customers regarding delivery delays or product outage situations.
• Provide access to and train Customers on The SYGMA Network website.
• Present to large groups and conduct startup meetings with new Customers.
• Keep informed on new products and other general information of interest to the Customer (i.e. promotions and inventory).
• Maintain detailed and constant communications with all department heads in regards to Customer activities and product information.
• Proactively monitor service levels of the Company through weekly tracking and work with the respective departments to maintain service levels and continued improvement.
• Check on competitive activity and keeps SYGMA Management informed.
• Practice good fiscal responsibility by the departmental budget.
• Any other duties assigned by SYGMA Management.
• Keeps accurate records and makes reports on all phases of activities.
• Conduct online order entry training (CYGNET) as needed.

Skills

Communication skills

Problem solving

Urgency prioritization

Interpersonal skills

Microsoft Office

Education

High school diploma

Bachelor's degree in business or marketing

Tools

Microsoft Office

CYGNET order entry

Job description

The SYGMA Network, Inc is seeking a Field Account Manager to serve customers in an assigned territory, maintaining contacts and coordinating with Distribution Center Management to ensure outstanding service. Frequent travel by automobile and some air travel are required.

This role supports the profitable marketing of products and value-added services, builds strong customer relationships, and collaborates with Franchise Owners and DC personnel to drive service levels and growth.