Territory Field Account Manager - Growth & Service

Sysco Northeast Rdc; Burlington (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

The SYGMA Network is seeking a Field Account Manager for an assigned territory in Kentucky. You will serve as the frontline service representative, maintain customer relationships, and collaborate with Distribution Center management to ensure top-tier customer service.

Travel by auto and some air travel will be required. Responsibilities include building client relationships, conducting business reviews, promoting value-added services, and training customers on SYGMA systems while coordinating

Qualifications

• Well developed oral and written communication skills.
• Excellent problem-solving skills and the ability to make good judgments.
• Ability to resolve issues with a sense of urgency.
• Well developed interpersonal skills and the ability to persuade.
• Ability to work in a fast-paced environment.
• Microsoft Office skills.

Responsibilities

• Build and maintain customer relations through personal contact and telephone calls.
• Provide customer-focused distribution and value-added services to customers in compliance with their requirements and within the company's capabilities.
• Meet with key customers and perform business reviews as needed.
• Enhance sales by ensuring account penetration through customer’s complete participation in full line purchasing.
• Strengthen and build relationships with Customers, Franchise Owners, and DC Personnel.
• Respond to customer concerns with corrective action and resolve issues with a sense of urgency.
• Foster proactive communication to Customers regarding delivery delays or product outage situations.
• Provide access to and train Customers on The SYGMA Network website.
• Present to large groups and conduct startup meetings with new Customers.
• Keep informed on new products and other general information of interest to the Customer.
• Maintain detailed and constant communications with all department heads in regards to Customer activities and product information.
• Proactively monitor service levels of the Company through weekly tracking and work with respective departments to maintain service levels and continued improvement.
• Check on competitive activity and keeps SYGMA Management informed.
• Practice good fiscal responsibility by the departmental budget.
• Any other duties assigned by SYGMA Management.
• Keeps accurate records and makes reports on all phases of activities.
• Conduct online order entry training (CYGNET) as needed.

Skills

Oral & written comm

Problem solving

Judgment

Interpersonal skills

Fast-paced environment

Microsoft Office

Education

High school diploma

Bachelor's degree in business/marketing

Job description

The SYGMA Network is seeking a Field Account Manager for an assigned territory in Kentucky. You will serve as the frontline service representative, maintain customer relationships, and collaborate with Distribution Center management to ensure top-tier customer service.

Travel by auto and some air travel will be required. Responsibilities include building client relationships, conducting business reviews, promoting value-added services, and training customers on SYGMA systems while coordinating