Field Account Manager: Customer Growth & Service

The SYGMA Network; Burlington (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

The SYGMA Network is seeking a Field Account Manager to serve a designated territory in the United States. You will maintain relationships with SYGMA Customers and work with Distribution Center Management to ensure top-level service, while supporting marketing of products and value-added services.

Travel by car and some air travel is required. You will build customer relations, provide distribution and value-added services, meet with key customers, train on the SYGMA website, and keep detailed

Qualifications

• High school diploma required; bachelor’s preferred.
• Minimum 2 years in direct customer account management.
• 5–10 years in customer service management or foodservice sales preferred.
• Experience building customer relationships in food distribution industry valued.

Responsibilities

• Build and maintain customer relations through personal contact and telephone calls.
• Provide customer-focused distribution and value-added services to customers in compliance with their requirements and within the company's capabilities.
• Meet with key customers and perform business reviews as needed.
• Enhance sales by ensuring account penetration through customer’s complete participation in full line purchasing.
• Strengthen and build relationships with Customers, Franchise Owners, and DC Personnel.
• Respond to customer concerns with corrective action and resolve issues with a sense of urgency.
• Foster proactive communication to Customers regarding delivery delays or product outages.
• Provide access to and train Customers on The SYGMA Network website.
• Present to large groups and conduct startup meetings with new Customers.
• Keep informed on new products and other general information of interest to the Customer (promotions and inventory).
• Maintain detailed and constant communications with all department heads regarding Customer activities and product information.
• Proactively monitor service levels of the Company weekly and work with departments to maintain service levels and improvement.
• Check on competitive activity and keeps SYGMA Management informed.
• Practice good fiscal responsibility by the departmental budget.
• Any other duties assigned by SYGMA Management.
• Keeps accurate records and makes reports on all phases of activities.
• Conduct online order entry training (CYGNET) as needed.

Skills

Customer relationships

Communication

Problem solving

Interpersonal skills

MS Office

Education

High school diploma

Bachelor’s degree in business or marketing

Tools

Microsoft Office

Job description

The SYGMA Network is seeking a Field Account Manager to serve a designated territory in the United States. You will maintain relationships with SYGMA Customers and work with Distribution Center Management to ensure top-level service, while supporting marketing of products and value-added services.

Travel by car and some air travel is required. You will build customer relations, provide distribution and value-added services, meet with key customers, train on the SYGMA website, and keep detailed