Field Account Manager: Grow Relationships & Service

The SYGMA Network; San Antonio (TX); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

The SYGMA Network is seeking a Field Account Manager to act as a service-focused representative in an assigned territory. You will maintain relationships with SYGMA Customers, collaborate with Distribution Center Management, and support profitable marketing of products and services.

This role requires frequent travel by automobile and some air travel; you will train customers on SYGMA’s website, present to groups, conduct startup meetings, and ensure high levels of customer service and

Competenze

• Minimum 2 years of direct customer account management.
• 5-10 years of customer service focused management experience or foodservice sales experience preferred.
• Experience building customer relationships in the food distribution industry will be considered as an alternative to formal education.

Mansioni

• Build and maintain customer relations through personal contact and telephone calls.
• Provide customer-focused distribution and value-added services to customers in compliance with their requirements and within the company's capabilities.
• Meet with key customers and perform business reviews as needed.
• Enhance sales by ensuring account penetration through customer’s complete participation in full line purchasing.
• Strengthen and build relationships with Customers, Franchise Owners, and DC Personnel.
• Respond to customer concerns with corrective action and resolve issues with a sense of urgency.
• Foster proactive communication to Customers regarding delivery delays or product outage situations.
• Provide access to and train Customers on The SYGMA Network website.
• Present to large groups and conduct startup meetings with new Customers.
• Keep informed on new products and other general information of interest to the Customer.
• Maintain detailed and constant communications with all department heads in regards to Customer activities and product information.
• Proactively monitor service levels of the Company through weekly tracking and work with the respective departments to maintain service levels and continued improvement.
• Check on competitive activity and keep SYGMA Management informed.
• Practice good fiscal responsibility by the departmental budget.
• Any other duties assigned by SYGMA Management.
• Keeps accurate records and makes reports on all phases of activities.
• Conduct online order entry training (CYGNET) as needed.

Conoscenze

Communication

Problem solving

Urgency

Interpersonal skills

Adaptability

Microsoft Office

Formazione

High school diploma

Bachelor’s degree in business or marketing

Descrizione del lavoro

The SYGMA Network is seeking a Field Account Manager to act as a service-focused representative in an assigned territory. You will maintain relationships with SYGMA Customers, collaborate with Distribution Center Management, and support profitable marketing of products and services.

This role requires frequent travel by automobile and some air travel; you will train customers on SYGMA’s website, present to groups, conduct startup meetings, and ensure high levels of customer service and