Field Account Manager

Pro Serv Food Equipment; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Vehicle Allowance (if applicable)

Company Phone & Tablet

Career Growth Opportunities

Strong Team Environment

Ongoing Training & Development

Opportunity to help build a growing 회사

Job summary

Pro-Serv Facility Solutions / Pro-Serv Food Equipment is seeking a Field Account Manager in the United States to maintain relationships with key accounts through regular in-person visits, follow-up on quotes, and service coordination. This remote role requires professionalism, organization, and a proactive sales mindset to grow existing accounts.

You will bridge customers with internal teams, identify new service opportunities, and help drive retention while representing the company with

Qualifications

• Strong communication and relationship-building skills.
• Professional appearance and attitude.
• Self-motivated and organized; able to work independently.
• Strong follow-up and customer service abilities.
• Sales or account management experience preferred.
• Experience in commercial service industries is a plus.
• Basic HVAC, refrigeration, cooking equipment or facility services knowledge.
• Valid driver’s license required.

Responsibilities

• Visit key account customers regularly to maintain relationships and ensure satisfaction.
• Follow up on quotes and assist in closing sales opportunities.
• Identify opportunities for additional services, repairs, PMs, upgrades.
• Coordinate resolutions for service concerns with internal teams.
• Collaborate with Key Account Managers, Dispatch, Branch Managers and Operations.
• Represent Pro-Serv professionally at customer locations.
• Communicate customer needs internally and relay feedback for improvements.
• Maintain detailed notes in company systems and support growth initiatives across divisions.

Skills

Communication skills

Professional appearance

Self-motivated

Independent work

Follow-up skills

Sales / account mgmt

Commercial service exp

HVAC basics

Driver's license

CRM experience

Field service software

Tools

CRM

Field service software

Job description

Field Account Manager

About Us

Pro-Serv Facility Solutions / Pro-Serv Food Equipment is a rapidly growing commercial service company serving customers throughout the Carolinas in Refrigeration, HVAC, Cooking Equipment, Plumbing, Hood & Exhaust, and Facility Services.

Our goal is simple — provide industry-leading service while building long-term relationships with our customers through professionalism, communication, accountability, and speed.

We are currently seeking a Field Account Manager to serve as the physical face of Pro-Serv for our key account customers.

Position Summary

The Field Account Manager is responsible for building and maintaining relationships with existing customers through routine in-person visits, operational follow-up, quote follow-up, customer support, and business development.

This role acts as the bridge between the customer and our internal operations team to ensure customer satisfaction, improve communication, close opportunities, and continue growing existing accounts.

This is not a sit-behind-a-desk position. This role requires someone who is professional, organized, driven, and comfortable building relationships face-to-face.

Responsibilities

• Visit key account customers regularly to maintain relationships and ensure customer satisfaction
• Follow up on open quotes and assist in closing sales opportunities
• Identify opportunities for additional services, repairs, PM agreements, upgrades, and facility solutions
• Assist customers with service concerns and help coordinate resolutions internally
• Work closely with Key Account Managers, Dispatch, Branch Managers, and Operations Teams
• Represent Pro-Serv professionally at customer locations
• Help identify customer needs and communicate them internally
• Review customer concerns, recurring issues, and opportunities for improvement
• Assist with customer retention and long-term relationship development
• Maintain detailed notes and communication updates within company systems
• Support growth initiatives across all Pro-Serv divisions

Qualifications

• Strong communication and relationship-building skills
• Professional appearance and attitude
• Self-motivated and organized
• Ability to work independently and manage schedule efficiently
• Strong follow-up and customer service skills
• Sales or account management experience preferred
• Experience in commercial service industries is a plus
• Basic understanding of HVAC, Refrigeration, Cooking Equipment, or Facility Services preferred
• Valid driver’s license required

Preferred Skills

• Outside sales experience
• Account management experience
• Commercial service industry knowledge
• CRM or field service software experience
• Ability to identify and close opportunities

Benefits

• Competitive Pay
• Company Vehicle Allowance (if applicable)
• Company Phone & Tablet
• Career Growth Opportunities
• Strong Team Environment
• Ongoing Training & Development
• Opportunity to help build a rapidly growing company

Why Join Pro-Serv?

At Pro-Serv, we are building more than a service company. We are building a long-term brand focused on relationships, professionalism, accountability, and growth.

We are looking for team members who want to grow, lead, and help build one of the strongest facility service companies in the Carolinas.

If you are driven, relationship-focused, and want to be part of something growing fast — we want to talk to you.

[e-mail] 910-650-3721

This is a remote position.