Estimator / Project Sales Specialist

Pro Serv Food Equipment; New Bern (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus opportunities

Health benefits

Paid holidays

Paid time off

401(k)

Career advancement opportunities

Ongoing training and development

Modern technology and systems

Leadership team committed to employeeS

Job summary

Pro-Serv Facility Solutions is hiring an Estimator / Project Sales Specialist in New Bern, NC. You will own the full estimating process from reviewing deficiencies to presenting professional proposals, following up, and helping close sales.

You will work with service managers, dispatch, and technicians to price labor, materials, and subcontractors, ensuring profitable estimates and strong customer service throughout the sales process.

Qualifications

• Experience in HVAC/refrigeration/food equipment estimating or service preferred.
• Ability to read technician notes and translate them into customer-friendly proposals.

Responsibilities

• Create professional estimates for repairs, replacements, and projects (labor, materials, equipment, subcontracts).
• Review technician recommendations and inspection reports.
• Price labor, materials, and ensure estimates are complete and profitable.
• Follow up on outstanding estimates and move opportunities through the pipeline.
• Coordinate with dispatch, parts, service managers, and technicians to convert deficiencies into work.

Skills

Commercial estimating

HVAC estimating

Customer service

Multitasking

Organizational skills

Self-motivated

Communication

Translate tech notes to proposals

Time management

Tools

NetSuite

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Vision insurance

Pro-Serv Facility Solutions

Location: New Bern, NC (Corporate Office)

Turn Problems Into Solutions. Turn Quotes Into Revenue.

Pro-Serv Facility Solutions is one of the fastest-growing commercial HVAC, refrigeration, food equipment, and facility service companies in the Carolinas. We don't just repair equipment—we help businesses stay operational.

We're looking for a driven, organized, and customer-focused Estimator / Project Sales Specialist to join our team.

This isn't a desk job where you simply build estimates. You'll own the entire process—from reviewing technician deficiencies to creating professional estimates, presenting solutions to customers, following up consistently, and helping close the sale.

If you're competitive, organized, love solving problems, and enjoy helping customers make decisions, this is an opportunity to build a rewarding career with unlimited growth potential.

What You'll Do

• Create Professional Estimates
• Review technician recommendations and inspection reports.
• Build accurate repair, replacement, and project estimates.
• Price labor, materials, equipment, and subcontractors.
• Ensure estimates are complete, accurate, and profitable.

Sell the Solution

• Contact customers to explain recommended repairs.
• Answer questions and provide professional recommendations.
• Build trust and confidence with every customer.
• Overcome objections while maintaining exceptional customer service.
• Help customers understand the value of repairing or replacing equipment before failures occur.

Follow Up

• Proactively follow up on all outstanding estimates.
• Keep estimates moving through the sales pipeline.
• Track customer decisions and update statuses.
• Ensure no opportunities are forgotten.

Manage Deficiencies

• Review technician-identified deficiencies daily.
• Verify documentation, photos, and recommendations.
• Prioritize urgent and safety-related repairs.
• Coordinate with dispatch, parts, service managers, and technicians.
• Convert deficiencies into completed work.

Support Operations

• Work closely with service managers and dispatch.
• Coordinate equipment ordering when projects are approved.
• Help improve estimating processes and profitability.
• Maintain accurate records within NetSuite.

What Success Looks Like

• Estimates completed within 24 hours
• Outstanding customer communication
• High estimate approval rate
• Fast follow-up on every opportunity
• Increased revenue from technician-generated deficiencies
• Strong gross profit margins
• Excellent organization and attention to detail

Qualifications

• Commercial service or estimating experience preferred
• HVAC, refrigeration, food equipment, plumbing, electrical, or construction estimating experience is a plus
• Strong computer skills
• Excellent written and verbal communication
• Ability to multitask in a fast-paced environment
• Strong organizational skills
• Self-motivated with a sense of urgency
• Professional customer service skills
• Ability to read technician notes and translate them into customer-friendly proposals

Sales experience is a major plus, but we can teach the technical side to the right candidate.

What We're Looking For

• Takes ownership
• Communicates exceptionally well
• Follows through on every opportunity
• Doesn't let estimates sit untouched
• Wants to grow with a rapidly expanding company
• Thrives in a team environment
• Is competitive and motivated by results

Why Join Pro-Serv?

• Competitive salary
• Performance bonus opportunities
• Health benefits
• Paid holidays
• Paid time off
• 401(k)
• Career advancement opportunities
• Ongoing training and development
• Modern technology and systems
• A leadership team committed to helping employees succeed

This Position Is Measured By

• Estimate turnaround time
• Quote conversion rate
• Revenue generated
• Gross profit margin
• Customer satisfaction
• Deficiencies converted into approved work
• Follow-up completion rate
• Accuracy of estimates