Field Sales & Customer Relations Pro (Company Car)

Pro Serv Food Equipment; Charlotte (NC); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company car

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Pro-Serv Food Equipment in Charlotte, NC, is seeking a customer-focused Outside Sales & Customer Relations Representative to grow and maintain relationships with restaurants, schools, and commercial kitchens across the Charlotte market. The role acts as the face of Pro-Serv in the field: visiting customers, identifying service and equipment needs, and driving new business.

They also handle parts receiving at the Charlotte branch so technicians have what they need to complete jobs.

Qualifications

• 2+ years in outside sales or related field (food service equipment, HVAC/R, or trades a plus).
• Strong communication and relationship-building skills.
• Comfortable with cold calls, in-person visits, and follow-ups.
• Basic computer skills (email, MS Office, and CRM software).
• Organized and detail-oriented, especially with inventory and paperwork.
• Valid driver's license and clean driving record; able to lift up to 50 lbs.

Responsibilities

• Visit customers in person to build trust, monitor service experience, and resolve concerns.
• Serve as main contact for assigned accounts and follow up on service calls.
• Coordinate with dispatch and service leadership to resolve scheduling issues.
• Prospect and develop new commercial accounts (restaurants, schools, institutions).
• Promote preventive maintenance, repairs, and equipment solutions; prepare quotes.
• Track leads and account activity in the company systems; represent Pro-Serv at sites/events.
• Receive, inspect, and stock parts; coordinate parts pickup and communicate status.

Skills

Outside sales

Account management

Customer service

Communication

Organized

Tools

CRM software

Microsoft Office

Job description

Pro-Serv Food Equipment in Charlotte, NC, is seeking a customer-focused Outside Sales & Customer Relations Representative to grow and maintain relationships with restaurants, schools, and commercial kitchens across the Charlotte market. The role acts as the face of Pro-Serv in the field: visiting customers, identifying service and equipment needs, and driving new business.

They also handle parts receiving at the Charlotte branch so technicians have what they need to complete jobs.