Fiber Network Field Operations Lead

Ultipro; Broken Arrow (OK); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

401(k) match with immediate vesting

Employee discounts

Job summary

Metronet is seeking a Field Operations Network Supervisor in Broken Arrow, OK to lead and develop field technicians, ensure safety, and coordinate fiber network installation and maintenance. You will guide tool provisioning, training, and performance, while aligning with regulatory standards and company policies.

You will oversee hub site planning, equipment maintenance, and collaboration with video and network engineering teams to ensure reliable service delivery and rapid issue resolution.

Qualifications

• 3–5 years splicing experience.
• 1–2 years supervisor or leadership experience.
• Hands-on experience with installation and maintenance of customer inside wire.

Responsibilities

• Oversee selection, hiring, and career development of field technicians.
• Establish and maintain standard tools and test sets for technicians.
• Manage tools and test set inventory; address loss issues promptly.
• Develop and maintain a training curriculum for new hires and current staff.
• Manage workplace safety; provide safety training as required.
• Monitor productivity and quality at the individual level; drive improvements.
• Develop and maintain district out-of-hours call-out schedules.
• Support video engineering and facilities engineering with planning and maintenance of hub sites.
• Assist with planning MetroNet hub sites regarding location, size, and layout.
• Support monitoring and maintenance of hub site electronics and peripherals.
• Assist with troubleshooting equipment failures and service issues.
• Respond rapidly to security or equipment alarms.
• Support Outside Plant with repair and maintenance activities.
• Collaborate with OSP manager on preventative maintenance to minimize outages.

Skills

Leadership

Supervision

People management

Troubleshooting

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

Metronet is seeking a Field Operations Network Supervisor in Broken Arrow, OK to lead and develop field technicians, ensure safety, and coordinate fiber network installation and maintenance. You will guide tool provisioning, training, and performance, while aligning with regulatory standards and company policies.

You will oversee hub site planning, equipment maintenance, and collaboration with video and network engineering teams to ensure reliable service delivery and rapid issue resolution.