Fiber Field Operations Leader

Metronet; Albuquerque (NM); On-site; USD 55,000 - 65,000; Full time

Job summary

Metronet, a leading fiber-optic provider, is seeking a Field Operations Supervisor in Albuquerque, NM to lead outside field teams and ensure timely customer installations and repairs while supporting hub site maintenance. You will oversee recruitment and development of field technicians, equip crews with the right tools, monitor safety, and drive quality and customer satisfaction across the district.

This role partners with video and facilities engineering to plan hub sites and ensure regulatory

Qualifications

• Knowledge of cable franchise management
• Knowledge of economic development
• Proven outside plant construction knowledge
• Prior hands-on experience with the installation and maintenance of customer inside wire
• To support field personnel in 2nd tier technical support circumstances, the ability to use a spectrum analyzer ,OTDR, and other fault diagnosis tools
• Ability to utilize Microsoft Word, Excel, and PowerPoint
• Naturally model respect for others by listening well, encouraging others, and promptly returning phone calls/e-mails
• Ability to keep commitments to customers, suppliers, and other team members
• An orientation to problem solving with facts and drive for common goals and priorities to leverage diversity of opinion.

Responsibilities

• Oversee the selection, hiring, and career development of all field technicians
• Help establish and maintain a standard for equipping technicians with tools and test sets
• Manage the company tools and test set inventory and quickly address ‘loss’ issues
• Help develop a supporting training and skills development curriculum for both new hires and existing employee and maintain its currency
• Manage workplace safety and provide safety training to employees as required
• Manage both the productivity and quality of work down to the individual employee level
• Assure that all technicians exhibit a ‘customer friendly’ attitude promoting Metronet’s commitment “to serve with passion” and deliver an excellent customer experience.
• Monitor quality control of installation work – conducts on-site QC surveys for compliance with Metronet installation standards and tracks QC compliance of individual technicians as well as generating monthly compliance reports
• Resolve customer complaints – investigates service and damage complaints and takes appropriate action to resolve the complaint
• Procure and coordinate installation activities of contractors as needed to meet work flow requirements
• Develop and maintain a district out-of-hours call out schedule
• Provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites
• Assist the video and network engineering teams with the planning of all Metronet hub sites in terms of advising as to their location, size, exterior appearance, and internal layout.
• Support the monitoring and maintenance of all hub site electronics and peripheral systems
• Assist with troubleshooting equipment failures and service affecting problems
• Rapidly respond to any security or equipment alarms
• Support Outside Plant with repair and maintenance activities
• Work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages
• Provide assistance as needed with OSP repair and restoration activities.
• Review all underground plant locate requests for Metronet facilities and ensures accurate locating of subject facilities are completed timely.
• Ensure OSHA, NESC, NEC, and Metronet safety regulations and precautions are followed for all work activities
• Keep up-to-date with FCC and other regulatory requirements and standards
• Support storefront manager with local utility relations
• May be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Skills

Cable franchise knowledge

Economic development knowledge

Outside plant construction knowledge

Inside wiring experience

Spectrum analyzer & OTDR tools

MS Word/Excel/PowerPoint

Customer-focused communication

Commitment to customers & team

Problem-solving orientation

Tools

Spectrum analyzer

OTDR

Fault diagnosis tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Metronet, a leading fiber-optic provider, is seeking a Field Operations Supervisor in Albuquerque, NM to lead outside field teams and ensure timely customer installations and repairs while supporting hub site maintenance. You will oversee recruitment and development of field technicians, equip crews with the right tools, monitor safety, and drive quality and customer satisfaction across the district.

This role partners with video and facilities engineering to plan hub sites and ensure regulatory