Fiber & IP Network Service Technician - Install, Troubleshoot

Hotwire Communications; Lake Wales (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K Retirement Plan with CompanyMatch

Paid Vacation, Sick Time, and Holidays

Employee service discounts

Job summary

Hotwire Communications is seeking a Service Technician to perform quality installation practices for IP and RF video, voice and internet services, including upgrades, disconnects and troubleshooting.

Responsibilities include fiber optic troubleshooting, configuring routers and Wi‑Fi, and installing CAT5/CAT6 drops and connectors for residential customers in the Lake Wales, FL area. On‑call shifts are required.

Qualifications

• Experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience required.
• Proficiency with small hand tools and larger power tools.
• Clean, valid driver’s license in the hiring state.
• Comfort with heights and ladders.
• On-call rotation participation.
• High school diploma required; associates preferred.

Responsibilities

• Perform reconnects, disconnects, and changes of service per company procedures.
• Troubleshoot and configure IP and LAN connections for subscribers.
• Install and test CAT5/CAT6 drop wires and connectors.
• Administer router, access point, bridge, and Wi-Fi processes.
• Troubleshoot fiber and IP issues from demarc to customer premises.
• Identify fiber connectors and color codes; configure customer PCs for internet access.
• Work on an on-call schedule rotation and other duties as assigned.

Skills

Fiber optic cabling

Cable installation

Cable testing

Hand tools

Power tools

Driver's license

Willingness for on-call rotation

Education

High School Diploma or equivalent

Associates Degree in Internet Technologies or Engineering (preferred)

Cisco Certifications (CCT/CCENT)

Microsoft Certifications (MCSA)

Tools

N/A

Job description

Hotwire Communications is seeking a Service Technician to perform quality installation practices for IP and RF video, voice and internet services, including upgrades, disconnects and troubleshooting.

Responsibilities include fiber optic troubleshooting, configuring routers and Wi‑Fi, and installing CAT5/CAT6 drops and connectors for residential customers in the Lake Wales, FL area. On‑call shifts are required.