Fiber Optic Network Installation & Troubleshooting Tech

Hotwire Communications Ltd; Winter Haven (FL); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Comprehensive healthcare

401K with company match

Paid vacation, sick time, holidays

Paid parental leave

Service discounts

Employee referral bonuses

Job summary

Hotwire Communications Ltd in Winter Haven, FL, is seeking a Service Technician responsible for quality installation practices including upgrades, disconnects and troubleshooting of all services (IP, RF video, voice and internet). The role involves fiber troubleshooting (1310/1490/1550 nm), configuring routers and Wi‑Fi, installing CAT5/CAT6, testing drops, and supporting on-call rotation.

High school diploma required; associates preferred; 5 years in cable/telecom installation; valid driver’s

Qualifications

• Minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience required.
• Valid driver’s license in state of hire and ability to work at heights.
• Associates degree preferred; Cisco/Microsoft certifications a plus.

Responsibilities

• Perform reconnects, disconnects, and service changes per procedures.
• Routinely troubleshoot fiber optics (1310/1490/1550 nm).
• Configure router, access point and Wi‑Fi systems.
• Troubleshoot IP and LAN connectivity.
• Install CAT5/CAT6 drop wire and connectors.
• Test and tone drop wires from equipment room to customer location.
• Participate in on‑call rotation.

Skills

Cable installation

Fiber optic troubleshooting

IP networking basics

On-call availability

Education

High School Diploma or equivalent

Associates degree in Internet Technologies or Engineering preferred

Tools

Small hand tools

Power tools

Cable testing equipment

Job description

Hotwire Communications Ltd in Winter Haven, FL, is seeking a Service Technician responsible for quality installation practices including upgrades, disconnects and troubleshooting of all services (IP, RF video, voice and internet). The role involves fiber troubleshooting (1310/1490/1550 nm), configuring routers and Wi‑Fi, installing CAT5/CAT6, testing drops, and supporting on-call rotation.

High school diploma required; associates preferred; 5 years in cable/telecom installation; valid driver’s