Senior Cable FTTH Technician & Team Coach

Optimum Communications Inc.; Franklin (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Optimum Communications Inc. is seeking a Maintenance Tech III to repair and maintain fiber and coaxial transport/distribution services for residential and business customers.

You will support headend electronics, troubleshoot end-to-end from the headend to customer devices, and mentor junior technicians to ensure service quality. You will lead preventive maintenance, perform network tests, and coordinate with Design, Construction, ISP, and NOC/ROC to resolve issues.

Qualifications

• Internal applicants must complete their Career Progression program to be deemed eligible.
• Must possess and maintain a valid driver's license in good standing within the state of current residence; ability to meet all DOT driver qualification standards.
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
• Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters).
• BDS & BTS certification preferred.
• Fiber repair and troubleshooting experience.
• In-depth knowledge of the FTTH & RFOG Architecture, Including the Rolt, Back haul and distribution of plant.
• Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q.
• Experience working with ISP or "Hot Hands" for ISP.
• Experience and/or knowledge of OSP Construction tasks.

Responsibilities

• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices.
• Maintains a unity gain network
• Fulfills FCC-required network tests
• Performs all duties of Maintenance Tech I and II as necessary
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices
• Maintains network integrity through preventive maintenance
• Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks
• Resolves issues at installation and on scheduled service call from customer's electronic devices to tap
• Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.
• Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.
• Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
• Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
• Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.
• Other tasks may be assigned, as needed to support the infrastructure and team

Skills

Fiber repair

Troubleshooting

Network fault analysis

Testing equipment

Coach and develop team

Driver's license

Education

High school diploma or equivalent

Tools

AGORA

Netwin

Net-Q

Job description

Optimum Communications Inc. is seeking a Maintenance Tech III to repair and maintain fiber and coaxial transport/distribution services for residential and business customers.

You will support headend electronics, troubleshoot end-to-end from the headend to customer devices, and mentor junior technicians to ensure service quality. You will lead preventive maintenance, perform network tests, and coordinate with Design, Construction, ISP, and NOC/ROC to resolve issues.