FI MGR

Thompsons Auto Group; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Thompsons Auto Group is seeking an F&I Manager to oversee financing, insurance, and after-sales programs. You will present financing options, explain product benefits, and convert cash deals to financed ones when appropriate. You’ll build strong lender partnerships and ensure compliant processing of documents.

The role emphasizes customer experience, collaboration with sales, and driving revenue through protection products while maintaining accurate records and filing.

Qualifications

• Excellent interpersonal and communication skills.
• Strong knowledge of financing products, lender guidelines, and state regulations.
• Detail-oriented with strong organizational and problem-solving abilities.

Responsibilities

• Offer financing options, service contracts, and aftermarket products to customers.
• Explain benefits of F&I products in a transparent manner.
• Build relationships with lenders and submit loan applications accurately.

Skills

Interpersonal skills

Finance knowledge

Attention to detail

Team collaboration

CRM software proficiency

Education

Bachelor's degree or equivalent

Tools

CRM software

Dealership management systems

Job description

Position SummaryThe F&I Manager is responsible for overseeing all finance, insurance, and after-sales programs to maximize profitability while ensuring an exceptional customer experience. This position requires building strong relationships with lenders and customers, processing finance/insurance documents, and driving additionalrevenue through protection products and financing packages.Core ResponsibilitiesCustomer-Focused Sales & Product PresentationOffer financing options, service contracts, extended warranties, and other aftermarket products to customers.Explain the benefits of F&I products, including GAP insurance and maintenance plans, in a transparent and professional manner.Convert cash transactions to financed deals when appropriate to maximize revenue.Create a memorable vehicle delivery process to build customer loyalty.Finance & Compliance ManagementBuild and maintain relationships with multiple lenders, securing competitive financing programs for customers.Prepare and submit loan applications accurately and promptly to finance sources.Ensure compliance with all federal, state, and local regulations governing vehicle financing and insurance, such as TILA and FCRA.Review and verify that all sales documents are accurate, including lien, tax, and title information.Maintain and organize insurance and finance files for timely processing.Operational Excellence & CollaborationMonitor finance penetration rates and generate detailed monthly and annual performance reports.Collaborate with the sales team to develop forecasts, goals, and strategies for financing and insurance.Attend manager meetings to coordinate strategies and discuss progress with other departments.Train and mentor a designated employee to perform F&I duties during your absence.Customer Satisfaction & Conflict ResolutionProvide clear explanations of dealership and manufacturer service policies to customers.Handle customer complaints with professionalism, empathy, and a commitment to a positive outcome.Maintain a positive, cooperative relationship with the sales, service, and accounting departments to ensure smooth transactions.Develop follow-up systems to maintain customer relationships and promote future business.QualificationsEducation & ExperienceBachelor’s degree or equivalent combination of education and 1-2 years of work-related experience in F&I or automotive sales.Proven experience in selling F&I products or the ability to learn quickly and efficiently.Licenses & CertificationsValid Driver’s License.Valid State Insurance License (or ability to obtain).Skills & CompetenciesExcellent interpersonal and communication skills with the ability to engage customers and lenders effectively.Strong knowledge of financing products, lender guidelines, and state regulations.Detail-oriented with strong organizational and problem-solving abilities.Ability to work independently and as part of a team.Proficiency in dealership management systems and CRM software.Physical RequirementsEnvironment: Work primarily indoors in air-conditioned offices.Sitting/Standing: Regular sitting with some standing and walking throughout the day.Lifting: Occasionally lift up to 25 lbs.Repetitive Movement: Regular use of hands for computer work and paperwork.Mobility: Occasionally bend, twist, stoop, and climb stairs.Visual Acuity: Ability to read and analyze financial documents and customer applications.Expectations & Performance StandardsUphold Thompsons Auto Group’s commitment to integrity and customer satisfaction by ensuring ethical and transparent interactions with customers.Attend all required meetings, maintain consistent follow-through on assigned projects, and set personal performance goals aligned with company objectives.Maintain a clean and professional appearance, reflecting Thompsons' commitment to accountability and continuous improvement.Adhere to the company’s confidentiality policies and protect sensitive customer information.Be available to work evenings, weekends, and holidays as required.