FI MGR

Thompsons GMC; Placerville (CA); Hybrid; USD 78,000 - 112,000; Full time

Job summary

Thompsons Auto Group in Placerville, CA seeks an F&I Manager to oversee all finance, insurance, and after-sales programs, maximizing profitability while delivering exceptional customer experiences.

You will build lender relationships, process finance documents, and drive revenue through protection products, GAP insurance, and financing packages.

Qualifications

• Bachelor’s degree or equivalent with 1–2 years in F&I or auto sales.
• Experience selling F&I products or ability to learn quickly.
• Strong knowledge of financing products and lender guidelines.

Responsibilities

• Offer financing options, service contracts, extended warranties, and other aftermarket products to customers.
• Convert cash transactions to financed deals when appropriate to maximize revenue.
• Build relationships with multiple lenders to secure competitive financing programs.
• Prepare and submit loan applications accurately and promptly to finance sources.
• Ensure compliance with federal, state, and local regulations governing vehicle financing and insurance.

Job description

# FI MGRHot Job## OverviewSalary Range$7,000.00 - $10,000.00 Base+Commission/monthPosition TypeFull TimeCategoryFinance## Description**Position Summary** The F&I Manager is responsible for overseeing all finance, insurance, and after-sales programs to maximize profitability while ensuring an exceptional customer experience. This position requires building strong relationships with lenders and customers, processing finance/insurance documents, and driving additional revenue through protection products and financing packages.**Core Responsibilities** **Customer-Focused Sales & Product Presentation*** Offer financing options, service contracts, extended warranties, and other aftermarket products to customers.* Explain the benefits of F&I products, including GAP insurance and maintenance plans, in a transparent and professional manner.* Convert cash transactions to financed deals when appropriate to maximize revenue.* Create a memorable vehicle delivery process to build customer loyalty.**Finance & Compliance Management*** Build and maintain relationships with multiple lenders, securing competitive financing programs for customers.* Prepare and submit loan applications accurately and promptly to finance sources.* Ensure compliance with all federal, state, and local regulations governing vehicle financing and insurance, such as TILA and FCRA.* Review and verify that all sales documents are accurate, including lien, tax, and title information.* Maintain and organize insurance and finance files for timely processing.**Operational Excellence & Collaboration*** Monitor finance penetration rates and generate detailed monthly and annual performance reports.* Collaborate with the sales team to develop forecasts, goals, and strategies for financing and insurance.* Attend manager meetings to coordinate strategies and discuss progress with other departments.* Train and mentor a designated employee to perform F&I duties during your absence.**Customer Satisfaction & Conflict Resolution*** Provide clear explanations of dealership and manufacturer service policies to customers.* Handle customer complaints with professionalism, empathy, and a commitment to a positive outcome.* Maintain a positive, cooperative relationship with the sales, service, and accounting departments to ensure smooth transactions.* Develop follow-up systems to maintain customer relationships and promote future business.## Qualifications**Qualifications Education & Experience*** Bachelor’s degree or equivalent combination of education and 1-2 years of work-related experience in F&I or automotive sales.* Proven experience in selling F&I products or the ability to learn quickly and efficiently.**Licenses & Certifications*** Valid Driver’s License.* Valid State Insurance License (or ability to obtain).**Skills & Competencies*** Excellent interpersonal and communication skills with the ability to engage customers and lenders effectively.* Strong knowledge of financing products, lender guidelines, and state regulations.* Detail-oriented with strong organizational and problem-solving abilities.* Ability to work independently and as part of a team.* Proficiency in dealership management systems and CRM software.**Physical Requirements*** Environment: Work primarily indoors in air-conditioned offices.* Sitting/Standing: Regular sitting with some standing and walking throughout the day.* Lifting: Occasionally lift up to 25 lbs.* Repetitive Movement: Regular use of hands for computer work and paperwork.* Mobility: Occasionally bend, twist, stoop, and climb stairs.* Visual Acuity: Ability to read and analyze financial documents and customer applications.**Expectations & Performance Standards*** Uphold Thompsons Auto Group’s commitment to integrity and customer satisfaction by ensuring ethical and transparent interactions with customers.* Attend all required meetings, maintain consistent follow-through on assigned projects, and set personal performance goals aligned with company objectives.* Maintain a clean and professional appearance, reflecting Thompsons' commitment to accountability and continuous improvement.* Adhere to the company’s confidentiality policies and protect sensitive customer information.* Be available to work evenings, weekends, and holidays as required.