FI Intake Operations Lead

Tempus Unlimited; Stoughton (MA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Sign on bonus

Work/Life Balance

Paid time off - 25 days per year

Job summary

Tempus Unlimited, Inc. is seeking a Supervisor for the Fiscal Intermediary Intake department in Stoughton, MA. The role oversees daily FI Intake operations, coaching staff, and driving process improvements to ensure compliant, timely processing.

Core hours are 8:30am–4:30pm, Monday–Friday, 35 hours/week. The position emphasizes leadership, compliance, and collaboration with internal and external stakeholders within a nonprofit environment.

Qualifications

• High School diploma or equivalent preferred.
• 2-3 years of supervisory or team leadership experience preferred.
• Strong organizational skills with high accuracy and attention to detail.
• Experience managing workflows, productivity metrics, and staff performance.
• Proficiency in Microsoft Office applications (Excel, Outlook, Teams).
• Strong problem-solving, conflict resolution, and decision-making skills.
• Ability to adapt to new technologies and support change management.
• Excellent oral and written communication.

Responsibilities

• Train, coach, and develop staff through performance management and onboarding.
• Cross-train staff to ensure continuity and flexibility in operations.
• Supervise daily activities, workload, and staffing coverage for productivity.
• Conduct performance evaluations and provide ongoing feedback.
• Support recruitment, interviewing, onboarding, and training of new employees.
• Foster a positive, accountable, customer-focused team culture.
• Develop and monitor performance metrics and departmental outcomes.
• Identify and implement process improvements to increase efficiency.
• Ensure compliance with state, federal, and organizational policies.
• Prepare operational updates and present metrics to leadership.

Skills

Organizational skills

Problem-solving

Conflict resolution

Decision-making

Communication

Workflow management

Staff coaching

Change management

Education

High School diploma or equivalent

Tools

Excel

Outlook

Teams

Job description

Tempus Unlimited, Inc. is seeking a Supervisor for the Fiscal Intermediary Intake department in Stoughton, MA. The role oversees daily FI Intake operations, coaching staff, and driving process improvements to ensure compliant, timely processing.

Core hours are 8:30am–4:30pm, Monday–Friday, 35 hours/week. The position emphasizes leadership, compliance, and collaboration with internal and external stakeholders within a nonprofit environment.