Front Office & Intake Supervisor — Remote/Onsite

Urban League of Rhode Island; Town of Providence (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Family Service of Rhode Island (FSRI) is seeking an Admin Supervisor to lead the front office and intake team, driving systems that improve client care and support the Quality Management Department. You will provide hands-on support, education, and guidance to supervisees to ensure timely, high-quality services aligned with FSRI goals.

The role includes supervising performance evaluations, maintaining a welcoming workspace, coordinating schedules, and supporting internship programs while

Qualifications

• Supervisory experience required.
• Bilingual/ASL skills compensated by an additional 6%, above base pay.
• Multilingual skills compensated by an additional 8%, above base pay.
• Incorporating authenticity, empathy, and patience into daily practice.
• Respectful, empowering care that is responsive to the person receiving services.

Responsibilities

• Hire and train the front office and intake team.
• Supervise the front office and intake staff and conduct routine performance evaluations.
• Maintain a clean, welcoming, and safe environment in all office spaces.
• Develop the front office schedule and cover shifts as needed.
• Ensure client needs are met and services are linked to resources across FSRI facilities.

Skills

Supervisory experience

Bilingual/ASL skills

Multilingual skills

Communication skills

Empathy and patience

Job description

Family Service of Rhode Island (FSRI) is seeking an Admin Supervisor to lead the front office and intake team, driving systems that improve client care and support the Quality Management Department. You will provide hands-on support, education, and guidance to supervisees to ensure timely, high-quality services aligned with FSRI goals.

The role includes supervising performance evaluations, maintaining a welcoming workspace, coordinating schedules, and supporting internship programs while