Front Office & Intake Supervisor — Trauma-Informed Leader

Urban League of Rhode Island; Providence, Northern (RI, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Work-life benefits

Job summary

Family Service of Rhode Island is hiring an Admin Supervisor to lead the Front office and Intake team. You will hire, train, supervise staff, and ensure timely service delivery while maintaining a warm, safe environment across FSRI offices.

You will oversee benefits data in EMR, support the Internship program, and participate in PQI and COA processes. This role requires strong supervisory experience and excellent communication in a diverse setting.

Qualifications

• Incorporating authenticity, empathy, and patience into daily practice.
• Providing care that is respectful, empowering, and responsive to the person receiving services.
• Demonstrates communication and conversational skills that inspire trust and consistency.
• Supervisory experience required.
• Bilingual/ASL skills are compensated by an additional 6%, above base pay.
• Multilingual skills are compensated by an additional 8%, above base pay.

Responsibilities

• Supervise FSRI Front office and Intake team; hire and train staff.
• Provide supervision and meet with supervisees; conduct performance evaluations.
• Maintain a clean, welcoming office environment and cover shifts as needed.
• Monitor benefits/insurance data in EMR and ensure timely client linkage to services.
• Support Internship program development and PQI process participation.
• Collaborate across departments to ensure quality service and compliance.

Skills

Authenticity empathy patience

Care that is respectful empowering

Strong communication skills

Supervisory experience

Bilingual/ASL compensation aware

Multilingual compensation aware

Job description

Family Service of Rhode Island is hiring an Admin Supervisor to lead the Front office and Intake team. You will hire, train, supervise staff, and ensure timely service delivery while maintaining a warm, safe environment across FSRI offices.

You will oversee benefits data in EMR, support the Internship program, and participate in PQI and COA processes. This role requires strong supervisory experience and excellent communication in a diverse setting.