Festival Box Office Specialist

Live Nation Entertainment; San Bernardino (CA); On-site; USD 22,000 - 26,000; Full time

Job summary

Live Nation Entertainment is seeking a Box Office Attendant to provide high-level customer service related to ticketing at the box office or ticket resolution areas. You will verify will-call orders, handle cash/credit transactions, and answer attendee questions in a fast-paced environment at events and festivals.

You must pass a background check and pre-employment drug/alcohol test, maintain a valid driver's license, and be able to work holidays, evenings, and weekends as required by event

Qualifications

• Sales and customer service-related work experience is preferred.
• Must feel comfortable with using a computer.
• Interact professionally with all levels of individuals in a courteous manner.
• Must be able to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become unpleasant.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Employee must maintain and carry a valid driver’s license at all times.

Responsibilities

• Actively participate in a training session for the Front Gate box office system in order to effectively help patrons who need assistance regarding their ticket order.
• Quickly and efficiently identify a customer’s will call order by verifying all pertinent customer information including the customer’s name, email and credit card in order to distribute tickets to patron’s properly.
• Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner.
• Accurately administer cash and credit card transactions with Front Gate POS system.
• Contact supervisor for unanswered questions
• Maintain a professional, upbeat attitude and smile at all times in a fast paced environment
• Keep area clean and organized
• Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event
• Take extraordinary initiative when answering attendee’s questions
• Treat all attendees with equal respect and sincerity
• Understand evacuation procedures and safe refuge locations prior to the opening of each show
• Report to Box Office Management

Skills

Customer service

Computer literacy

De-escalation

Professional interaction

Background check

Driver's license

Job description

Live Nation Entertainment is seeking a Box Office Attendant to provide high-level customer service related to ticketing at the box office or ticket resolution areas. You will verify will-call orders, handle cash/credit transactions, and answer attendee questions in a fast-paced environment at events and festivals.

You must pass a background check and pre-employment drug/alcohol test, maintain a valid driver's license, and be able to work holidays, evenings, and weekends as required by event