Fertility Patient Financial Counselor

Pinnacle Fertility; Arizona; Presencial; USD 28.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Dental

Vision

Life Insurance

PTO (paid time off)

Paid holidays

Retirement Savings Plan

Descripción de la vacante

Pinnacle Fertility in Scottsdale, AZ is seeking a Financial Counselor to guide patients through financial processes and explain obligations. This full-time role works Monday–Friday and requires a customer-service mindset, attention to detail, and ability to operate across U.S.

time zones from your own time zone. You will collaborate with patients and a multidisciplinary team to ensure accurate billing, insurance verification, referrals, and transparent cost discussions.

Formación

• High school diploma required.
• 1–3 years of experience in a patient-facing front desk, insurance verification, or customer service.
• Expertise in financial counseling, billing, coding, and insurance.

Responsabilidades

• Maintain patient accounts by updating personal, financial, and insurance details.
• Monitor and manage billing and coding processes, ensuring accurate claim submissions and regulatory compliance.
• Obtain and enter referrals, authorizations, and predeterminations.
• Verify benefits/eligibility and determine procedure deposits.
• Review financial history, collect balances, and settle unresolved issues.
• Submit daily charge entries for processing.
• Obtain waivers for patients without proper benefits or authorization.
• Review loan programs with patients lacking insurance benefits.
• Serve as a liaison to resolve billing issues with the billing team.
• Collaborate with the clinical team to communicate accurate financial obligations.
• Assist with additional administrative tasks and projects as needed.

Conocimientos

Financial counseling

Billing

Coding

Insurance

Educación

High school diploma

Descripción del empleo

Pinnacle Fertility in Scottsdale, AZ is seeking a Financial Counselor to guide patients through financial processes and explain obligations. This full-time role works Monday–Friday and requires a customer-service mindset, attention to detail, and ability to operate across U.S.

time zones from your own time zone. You will collaborate with patients and a multidisciplinary team to ensure accurate billing, insurance verification, referrals, and transparent cost discussions.