Fertility Patient Experience Specialist

Pinnacle Fertility; Kirkland (WA); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Healthcare coverage

Dental insurance

Life insurance

Vision insurance

PTO and paid holidays

Retirement savings program

Job summary

Pinnacle Fertility in Kirkland, WA is seeking a Patient Experience Coordinator to guide patients through financial processes and ensure clear understanding of their financial obligations with a compassionate, customer-service mindset.

You will verify demographics and insurance, manage calls and appointments, process copays, and partner with clinical and administrative teams to support efficient clinic operations while maintaining an organized, welcoming reception.

Qualifications

• Must have: strong communication, organization and problem-solving skills.
• Customer-focused and compassionate approach.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Welcome and check in patients with a professional, compassionate demeanor.
• Verify demographic, insurance, and appointment information.
• Manage incoming calls, patient questions, and appointment scheduling.
• Maintain accurate and confidential patient records in the EMR.
• Process billing information, copays, and patient payments.
• Collaborate with clinical and administrative teams to support clinic operations.
• Resolve patient concerns and connect them with the appropriate team member.
• Maintain an organized and welcoming reception area.
• Float between Washington clinic locations based on staffing needs.
• Support additional projects and administrative responsibilities.

Skills

Communication skills

Organization

Problem-solving

Customer service

Team collaboration

Empathy

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Basic computer apps

Job description

Pinnacle Fertility in Kirkland, WA is seeking a Patient Experience Coordinator to guide patients through financial processes and ensure clear understanding of their financial obligations with a compassionate, customer-service mindset.

You will verify demographics and insurance, manage calls and appointments, process copays, and partner with clinical and administrative teams to support efficient clinic operations while maintaining an organized, welcoming reception.