Fertility Patient Finance Specialist

Pinnacle Fertility; New York (NY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Life insurance

PTO

Holidays

Retirement savings plan

Job summary

Pinnacle Fertility in New York is seeking a Financial Counselor to guide patients through billing, insurance, and payment options. This onsite, full-time role supports families on their fertility journey and collaborates with a multidisciplinary team in a fast-paced clinic.

The position covers patient accounts, eligibility verification, referrals, deposits, and balance resolution. Hours are Monday–Friday with two shift options (8:00–4:30 or 8:30–5:00) in Manhattan and Brooklyn.

Qualifications

• High school diploma required.
• 1-3 years of experience in a patient-facing front desk, insurance verification, or customer service.

Responsibilities

• Maintain patient accounts by updating personal, financial, and insurance details.
• Monitor and manage billing and coding processes, ensuring accurate claim submissions, and compliance with regulations
• Obtain and enter referrals, authorizations, and predeterminations.
• Verify benefits/eligibility and determine procedure deposits.
• Review financial history, collect balances, and expedite unresolved issues.
• Submit daily charge entries for processing.
• Obtain waivers for patients without proper benefits or authorization
• Review loan programs with patients lacking insurance benefits.
• Serve as a liaison to resolve billing issues with the billing team.
• Collaborate with the clinical team to communicate accurate financial obligations.
• Assist with additional administrative tasks and projects as needed.

Skills

Financial counseling

Billing

Coding

Insurance

Communication

Organization

Empathy

Education

High school diploma

Tools

Claims

Authorizations

Collections

Job description

Pinnacle Fertility in New York is seeking a Financial Counselor to guide patients through billing, insurance, and payment options. This onsite, full-time role supports families on their fertility journey and collaborates with a multidisciplinary team in a fast-paced clinic.

The position covers patient accounts, eligibility verification, referrals, deposits, and balance resolution. Hours are Monday–Friday with two shift options (8:00–4:30 or 8:30–5:00) in Manhattan and Brooklyn.