Fertility Financial Counseling Supervisor | Lead & Improve

Pinnacle Fertility; Scottsdale (AZ); Presencial; USD 95.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive healthcare, dental, and视

PTO and paid holidays

Retirement savings program

Descripción de la vacante

Pinnacle Fertility in Scottsdale, AZ, is seeking a Financial Counselor Supervisor to lead the Corporate Central Business Office team. This full-time salaried role provides centralized oversight of Financial Counselors across our network, ensuring clear, accurate financial guidance for patients.

The ideal candidate has a bachelor's degree, 5+ years in patient financial counseling, 2+ years in supervision, and proficiency in billing, insurance verification, and cost estimation.

Formación

• Bachelor’s degree in healthcare administration, business, or related field preferred; equivalent experience considered.
• Minimum 5 years of experience in patient financial counseling, revenue cycle, or healthcare financial services.
• At least 2 years in a supervisory or leadership role.
• Fertility, specialty, or outpatient healthcare experience strongly preferred.
• Strong leadership, coaching, and communication abilities.
• Proficient in healthcare billing, insurance verification, and patient cost estimation.

Responsabilidades

• Serve as the central point of contact for escalations, process questions, and best practices in financial counseling.
• Oversee daily FC operations to ensure accurate patient account management, benefit verification, billing and coding, and authorizations.
• Ensure consistent and compliant processes for collecting balances, reviewing loan programs, and communicating financial obligations to patients.
• Lead onboarding, training, and ongoing development for FC team members, including creating and maintaining SOPs and job aids.
• Monitor productivity, quality, and patient satisfaction metrics; identify opportunities for process improvement and implement solutions.
• Collaborate with clinical and revenue cycle leadership to align patient-facing financial services with back-office operations.
• Assist in resolving complex patient financial concerns and escalations.
• Maintain up-to-date knowledge of insurance, billing regulations, and organizational policies.
• Travel to clinics as needed for training, support, and relationship-building (approximately 25-40% travel).

Conocimientos

Leadership

Communication

Problem-solving

Data analysis

Healthcare billing

Patient financial counseling

Supervisory experience

Educación

Bachelor’s degree in healthcare administration, business, or related field

Descripción del empleo

Pinnacle Fertility in Scottsdale, AZ, is seeking a Financial Counselor Supervisor to lead the Corporate Central Business Office team. This full-time salaried role provides centralized oversight of Financial Counselors across our network, ensuring clear, accurate financial guidance for patients.

The ideal candidate has a bachelor's degree, 5+ years in patient financial counseling, 2+ years in supervision, and proficiency in billing, insurance verification, and cost estimation.