Fertility Care Sherpa — Remote Patient Support

Care Sherpa, LLC.; United States; Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Disability Insurance

Paid Time Off

Job summary

Care Sherpa, LLC. is seeking a Fertility Care Consultant in the Eastern Time Zone to serve as the first point of contact for prospective patients.

You will provide information and support to help patients decide on providers or treatments and manage inquiries across calls, chats, texts, emails, and web forms. This 100% remote role requires excellent communication, empathy, and the ability to work with diverse backgrounds.

Qualifications

• Experience as patient or caregiver in Fertility service line or IUI/IVF/Donor procedures.
• Preferred experience in healthcare customer service, hospitality, or social work.
• Excellent communication skills and ability to relate to diverse backgrounds.

Responsibilities

• Manage inbound calls, chats, texts, emails and web inquiries from prospective patients.
• Provide information and support to help patients determine suitable provider or service.
• Support patients throughout their care journey and assist in provider selection.

Skills

Relationship building

Excellent communication

Active listening

Typing

Multitasking

CRM experience

Job description

Care Sherpa, LLC. is seeking a Fertility Care Consultant in the Eastern Time Zone to serve as the first point of contact for prospective patients.

You will provide information and support to help patients decide on providers or treatments and manage inquiries across calls, chats, texts, emails, and web forms. This 100% remote role requires excellent communication, empathy, and the ability to work with diverse backgrounds.