Fertility Patient Care Consultant

Care Sherpa, LLC.; United States; Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Disability Insurance

Paid Time Off

Job summary

Care Sherpa, LLC. is seeking a Fertility Care Consultant in the Eastern Time Zone to serve as the first point of contact for prospective patients.

You will provide information and support to help patients decide on providers or treatments and manage inquiries across calls, chats, texts, emails, and web forms. This 100% remote role requires excellent communication, empathy, and the ability to work with diverse backgrounds.

Qualifications

• Experience as patient or caregiver in Fertility service line or IUI/IVF/Donor procedures.
• Preferred experience in healthcare customer service, hospitality, or social work.
• Excellent communication skills and ability to relate to diverse backgrounds.

Responsibilities

• Manage inbound calls, chats, texts, emails and web inquiries from prospective patients.
• Provide information and support to help patients determine suitable provider or service.
• Support patients throughout their care journey and assist in provider selection.

Skills

Relationship building

Excellent communication

Active listening

Typing

Multitasking

CRM experience

Job description

Sherpa: Fertility Care Consultant - Eastern Time Zone

This position requires consistent time on the phone supporting patients, but is not structured as a high-volume or quota-driven call center role.

Currently registered as an employer in the following US States:

AL, AZ, CO, FL, GA, LA, MD, MI, NC, NE, NJ, NV, PA, SC, TN, TX, & VA

SERVICE HEART | PERSONAL CONNECTION | PERFORMANCE DRIVEN

Do you have personal experience with fertility care, services or medical treatments?

Would you like to help others on their journey to decide and select which provider is right for them?

JOB PURPOSE:

The Sherpa-Fertility Patient Care Consultant is the first point of contact for prospective patients considering their treatment options. The Sherpa provides information and support to help the patient determine if the provider, service or procedure is the right one for them.

The Sherpa is responsible to manage inbound calls, chats, texts, emails and web inquiries from interested patients generated through marketing campaigns. Using Care Sherpa's proprietary training, tools and technology, their primary goal is to support patients at every stage of their care journey and assist the patient in their selection of a provider

THE OFFER:

Build authentic relationships and be a part of a supportive gratitude-filled team.

QUALIFICATIONS:

LOVE helping and building relationships with people from all walks of life.

Required prior experience as a patient or caregiver in the Fertility service line or IUI, IVF or Donor procedures.

Preferred prior experience in customer service, hospitality, healthcare patient service, or social work.

Superior communication skills with professional demeanor, clear voice articulation, active listening, and ability to communicate with individuals from a wide variety of socioeconomic and educational backgrounds.

Excellent computer skills including strong typing ability, and multi-tasking such as talk and type simultaneously.

Preferred CRM experience or other database data entry experience.

TECHNICAL REQUIREMENTS:

Hard wired, Uninterrupted high-speed internet with consistent connection. This position requires a wired high-speed internet connection of at least 40Mbps of download speed and 40Mbps of upload speed of dedicated internet bandwidth

ENVIRONMENTAL REQUIREMENTS:

100% work from home remote position.

Private quiet environment to take and make patient phone calls.

SCHEDULE & HOURS:

Full-Time position - 32-40 hours per week

Primarily Monday through Friday during client's business day, typically 8:30 EST - 5PM EST

PAY & BENEFITS:

Benefits offerings: Medical, Dental, Vision, Life, Disability, etc. for Full-time employee working over 30+ hours each week

Paid Time Off offered for FT & PT

COMPENSATION:

Starting pay is $20/hr, paid on a bi-weekly basis. Compensation could go up to $25-$30/hr based on performance incentives.