Cancer Support Sherpa

Care Sherpa, LLC.; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Care Sherpa, LLC is seeking an Oncology Cancer Support Sherpa in the Eastern Time Zone to greet prospective patients, provide information, and guide them to the next steps in the care process.

This 100% remote, work-from-home role handles inbound calls and chats, helps schedule mammograms, and builds trusted relationships with patients and clinical staff while delivering compassionate service.

Qualifications

• LOVE helping and building relationships with people from all walks of life.
• Preferred prior experience as a patient or caregiver in Oncology.
• Preferred prior experience in customer service, hospitality, healthcare patient service, or social work.
• Utilizes knowledge, critical thinking, and dialogue skills to deliver meaningful patient experiences that result in high satisfaction and loyalty.
• Utilizes appropriate techniques to gain consistent access and build strong relationships with Care Sherpa customers and office staff over the telephone and through video interaction.
• Superior communication skills with a professional demeanor, clear voice articulation, active listening, and ability to communicate with individuals from a wide variety of socioeconomic and educational backgrounds.
• Excellent computer skills including strong typing ability, and multi-tasking such as talking and typing simultaneously.
• CRM experience or other database data entry experience is preferred.
• Associate's degree or some college coursework completed preferred

Responsibilities

• Handle inbound calls from interested breast health cancer patients.
• Help women schedule their mammograms.
• Educate patients on provider value over phone, text/SMS, and chat.
• Provide exceptional service and build relationships with patients and staff.
• Maintain accurate data in CRM or databases.

Skills

Communication skills

Customer service

Typing / computer skills

CRM experience

Multitasking

Education

Associate's degree or some college coursework

Job description

Sherpa: Patient Care Consultant- Eastern Time Zone - Oncology

This position requires consistent time on the phone supporting patients, but is not structured as a high-volume or quota-driven call center role.

Currently registered as an employer in the following US States:

AL, AZ, CO, FL, GA, LA, MD, MI, NC, NE, NJ, NV, PA, SC, TN, TX, & VA

SERVICE HEART | PERSONAL CONNECTION | PERFORMANCE DRIVEN

Would you like to help patients get access to the care they need?

JOB PURPOSE:

The Oncology Cancer Support Sherpa is the first point of contact for our clients’ prospective patients and is critical to support the growth of the health provider’s patient pipeline. The Support Sherpa provides information and support to help patients determine if the provider is right for them and get them to the next step in the process.

The Oncology Cancer Support Sherpa is responsible for managing inbound calls from interested breast health cancer patients and helping women schedule their mammograms.

THE OFFER:

Build authentic relationships and be a part of a supportive gratitude-filled team.

Educate patients on the provider’s value over the telephone, text/SMS, and chat interaction.

Effectively engage with new patients by providing exceptional service

QUALIFICATIONS:

LOVE helping and building relationships with people from all walks of life.

Preferred prior experience as a patient or caregiver in one of the following service areas

Oncology

Preferred prior experience in customer service, hospitality, healthcare patient service, or social work.

Utilizes knowledge, critical thinking, and dialogue skills to deliver meaningful patient experiences that result in high satisfaction and loyalty.

Utilizes appropriate techniques to gain consistent access and build strong relationships with Care Sherpa customers and office staff over the telephone and through video interaction.

Superior communication skills with a professional demeanor, clear voice articulation, active listening, and ability to communicate with individuals from a wide variety of socioeconomic and educational backgrounds.

Excellent computer skills including strong typing ability, and multi-tasking such as talking and typing simultaneously.

CRM experience or other database data entry experience is preferred.

Associate's degree or some college coursework completed preferred

TECHNICAL REQUIREMENTS:

Hard wired, Uninterrupted high-speed internet with consistent connection. This position requires a wired high-speed internet connection of at least 40Mbps of download speed and 40Mbps of upload speed of dedicated internet bandwidth -– (Satellite, dial-up, wireless or hot spot internet not permitted).

ENVIRONMENTAL REQUIREMENTS:

100% work-from-home remote position.

Private quiet environment to take and make patient phone calls.

SCHEDULE & HOURS:

Coverage for this role is Monday - Friday, 8 AM -5 PM Eastern Time