Fertility Care Patient Navigator

Pinnacle Fertility; Naperville (IL); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Comprehensive healthcare insurance

Generous paid time off (PTO)

Retirement savings program

Job summary

A leading fertility clinic in Naperville is seeking a Fertility Care Patient Navigator to guide patients through their fertility journey. This full-time role involves being the main contact for patients, coordinating appointments and tests, and ensuring seamless communication with healthcare teams. The ideal candidate should have a high school diploma, experience in customer service, and strong communication skills. Comprehensive benefits and a supportive work environment await. This role is key in providing compassionate care and patient advocacy.

Qualifications

• Minimum 1-2 years in customer service or patient navigation.
• IVF/fertility experience is a plus.

Responsibilities

• Serve as the primary point of contact for patients.
• Coordinate and schedule patient appointments.
• Oversee treatment coordination across departments.
• Provide emotional support and resources to patients.
• Track patient progress and ensure compliance.

Skills

Strong knowledge of healthcare systems

Excellent communication skills

Organizational and problem-solving skills

Proficiency in using electronic medical records (EMR)

Empathy and patient-focused approach

Bilingual skills

Education

High school diploma

Bachelor’s degree in healthcare or related field

Certified Medical Assistant Certification (CMA)

Job description

Title: Fertility Care Patient Navigator

Company: Pinnacle Fertility

Location: Naperville, IL

Employment Type: Full-time

Hours: Monday - Friday, 8:30 AM - 5:00 PM (flexibility), 1‑2 weekends per month.

Overview

The Fertility Care Patient Navigator is a compassionate, service‑minded role that serves as the primary point of contact for patients, guiding them through their fertility journey and working closely with a multidisciplinary team to ensure exceptional care and support.

Key Responsibilities

• Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow‑up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Oversee treatment coordination across departments for individual patient care plans.
• Maintain accurate, up‑to‑date patient records in the electronic medical record (EMR) system.
• Provide emotional support and resources to patients and families, addressing concerns or barriers to care.
• Educate patients on treatment protocols, self‑care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve any issues or barriers to care.
• Other duties and projects as assigned.

Position Requirements

• Education: High school diploma required. Bachelor’s degree in healthcare, social work, or related field preferred. Certified Medical Assistant Certification (CMA) preferred.
• Experience: Minimum 1‑2 years in customer service, patient navigation, case management, or related healthcare role. IVF/fertility experience and background in women’s health a plus.
• Skills:
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem‑solving skills.
  • Excellent time and people management skills with the ability to work independently, multitask, and prioritize work.
  • Proficiency in using electronic medical records (EMR) and healthcare software.
  • Empathy and a patient‑focused approach, ability to work collaboratively in a multidisciplinary team.
  • Bilingual skills are a plus.
• Hourly Rate: $24.00 - $26.00 per hour (final offers based on experience, skills and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Generous paid time off (PTO), paid holidays, and a retirement savings program. Further details provided during interview process.

Diversity & Inclusivity

We celebrate diversity and are committed to creating an inclusive environment for all team members. Pinnacle Fertility is an equal‑opportunity employer and encourages applicants from all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.